Chris Bulin
Manager, Support Services Enablement ITHAKA https://www.ithaka.org/
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Neueste Aktivität von Chris Bulin-
We would like to build a report that shows Total Time Spent, Avg Time per Ticket, and Avg Time Per Update for tickets that have 0 or 1 agent reply. Unfortunately, agent replies and ticket timing ar...
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@mirjam I had that happen initially too, and creating a new dataset fixed the tag combos. The underlying problem still remains that excluding tags is really broken. But at least you'll be able to u...
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This is particularly true for ticket fields that are based on multi-select.
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It would be great if there was a way to drag the tab size or set a standard size.
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This is getting ridiculous. Not only do you list all of the users with all agents, but if an agent has a name change (even though the name change is on the same user record) you have to include tha...
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Hi Tony, It works the same way regardless of whether the JIRA ticket is created or linked. We have a field that shows up in our view that autopopulates as soon as the ticket is linked or created i...
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We recently wanted to do this also, and I was able to get these instructions from contacting Support: Yes, you can surface Jira Ticket numbers in Zendesk Views by following these steps: In Zendesk...
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Hi Vincent. It would be great if we could identify which macros push usage to our KB.
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Excellent. Thank you!
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This looks really cool Dominic. Thanks for sharing. Does it support all statuses? I don't see the On-Hold status in the screenshots.