Chris Bulin
Manager, Support Services Enablement ITHAKA https://www.ithaka.org/
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Gesamtaktivitäten244
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Kommentare
Stimmen zur Aktivität von Chris Bulin-
I would really like it if, when I click on a link from events, the Admin Center opens in a new tab. Right now, it opens in the same tab and there's no way to get back to the ticket you were viewing...
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We have two internal teams (who are not in Zendesk) that have requested that we blind transfer calls to them so they can triage from their main line, rather than try to do a facilitated transfer di...
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Hi Caroline! Thank you for being at Community Day today. What kind of filtering do you want to see? We currently have Date and Actor filters; what's next in your priorities? I would love to see It...
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Hi Ayush Upadhyay Our team uses the agent browser information and IP addresses to troubleshoot access to and viewing of content on our site, so it's extremely important that they have access to tha...
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This is getting ridiculous. Not only do you list all of the users with all agents, but if an agent has a name change (even though the name change is on the same user record) you have to include tha...
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This is literally causing me physical pain. I have 3 new agents that I have to add or exclude from a variety of queries. I have to type in each of their names separately for each query. I have arou...
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In-situ audit logs. I'm trying to come up for a good definition for this but it's around displaying the record of audit events as you're viewing the object itself. If I'm looking at an Org; show m...
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Hi Vincent. It would be great if we could identify which macros push usage to our KB.
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We are doing a coverage experiment now for phones and one of the metrics we wanted to use was time online (for talk and chat would be ideal, but at the very least for talk). It's used in conjunctio...
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Hi Vladimir Petrushenka thanks for posting this. This is indeed how the system works. I agree it is not ideal. It would be nice if there was a publish to all button or something that allowed it to ...