Puneet Misra
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Puneet Misra hat einen Kommentar hinterlassen
I am looking for tickets with a specific keyword only, I am not interested in tickets that do not have it, what do I need to modify in the standard calculated attribute formula in this article to a...
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Puneet Misra hat einen Kommentar hinterlassen
Hi Zendesk, Any updates on this?
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Puneet Misra hat einen Kommentar hinterlassen
Zendesk It does not seem like there is any priority to fix this issue. Can you consider allowing admins or end-users to remove ratings? Good and Bad? This can help us use some of the workarounds. O...
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Puneet Misra hat einen Kommentar hinterlassen
Violeta Micu Caroline Kello Jenny Gillett Hi All, I am following up on this thread. Is this still a top priority on your product roadmap? If not, is there any updates or workarounds you can share w...
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Puneet Misra hat einen Kommentar hinterlassen
@... Thank you! Do you know if it is possible to modify a template or trigger of some sort to customize the messaging a follower/CC would receive?
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Puneet Misra hat einen Kommentar hinterlassen
Is there a trigger that controls when the follower notifications will be sent? I have a case where we need certain internal comments to NOT send a notification to the follower. Looking to apply som...
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Puneet Misra hat einen Kommentar hinterlassen
Stephen Belleau Can you elaborate on the steps? I am using the tables visualization type and I do not see tables under Chart Configuration and the steps in the Working with tables. do not have the ...
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Puneet Misra hat einen Kommentar hinterlassen
Hi, How can I hide the tickets column from a COUNT(Tickets) Metric? I am not using columns on my report but there is a column for tickets that is populated with 1 representing every ticket ID. I am...
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Puneet Misra hat einen Kommentar hinterlassen
In the previous UI there was a field right on top "To:" titled "From:" and this would display the email address in the same format as "To:". Having the "From:" field visible on tickets will be very...
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Puneet Misra hat einen Post erstellt
Ticket Tab Displays Requestor Name Instead of Subject
Hello Zendesk,In this new UI update, the ticket tab section now displays requestor names instead of the subject. Can you explain the logic behind this change? We are not finding it useful since som...