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Justin Federico
Beigetreten 15. Apr. 2021
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Letzte Aktivität 30. Jan. 2023
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Our ticket sync was disabled for some reason on 10/31/22. There were no alerts to any issue or any notification that the sync was disabled. Are we to get alerted (by email or otherwise) when the data sync fails for any reason?
Once the sync was re-enabled, it started working as expected.
This happened before with the Orgs/Contacts sync as well with no alerts.
Kommentar anzeigen · Gepostet 18. Nov. 2022 · Justin Federico
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Thanks, Vlad!
Where/How would this be applied to the ticket form?
Any other info would be greatly appreciated.
Kommentar anzeigen · Gepostet 23. Aug. 2022 · Justin Federico
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Is there a way to limit the suggested results by ticket form? We use multiple forms and we only want to see suggestions from the relevant KBs depending on the form selected.
Kommentar anzeigen · Gepostet 23. Aug. 2022 · Justin Federico
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Hello Jessica Knöfler
Thanks, Robert Robert Cwicinski
HTTP targets have been replaced by Webhooks but since the flow described above uses a URL Target you can still follow the process as written.
I assume that a Webhook could be used as well but I am still using the URL Target. Either way, you would need to apply the "Notify Target" or "Notify active webhook" action to your Trigger.
Kommentar anzeigen · Bearbeitet 23. Aug. 2022 · Justin Federico
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The backlog dataset is essentially unusable without having the ability to filter based on Ticket Forms at the very least. Since we are not using brands, all of our products have their own ticket form.
I attempted to create my own filters but everything resulted in errors. Has anyone else been able to create filters for the "unsupported" fields?
It would also be great to be able to filter on tags.
Kommentar anzeigen · Gepostet 26. Apr. 2022 · Justin Federico
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Thanks. I tried your code as you described but there is no redirection occurring. I too would like agents to be able to get to the old HC so there was nothing to change but the domains.
I used the code that Dave provided in the original comment and I do see the redirect. The only drawback here is that there is a flash of the old page.
I removed the content so the screen flash is blank. This may suffice for now. Thanks again.
Kommentar anzeigen · Gepostet 01. Feb. 2022 · Justin Federico
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Hello Samantha,
I am trying to use your code to redirect users from one Zendesk HC to another. I have added the code at the top of the script.js file and changed the domain values but the redirect is not happening. Not sure what the issue might be.
Doing a trace I am seeing an error in the browser when I have the code added to the .js file. "SyntaxError: Unexpected string"
Kommentar anzeigen · Bearbeitet 01. Feb. 2022 · Justin Federico
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Does setting the management permissions replace or supersede the "Help Center > Manage Guide" checkbox in the role settings?
Kommentar anzeigen · Gepostet 28. Jan. 2022 · Justin Federico
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You are right! When using Form 2 the brand does change (trigger) from the default brand so the user will not see the ticket in their activities unless they go to the HC for Brand 2.
We are working to unify the forms under a single brand and HC so this will likely be a moot point.
Thanks for pointing this out!
Kommentar anzeigen · Gepostet 13. Jan. 2022 · Justin Federico
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We have 2 brands with a help center for each brand. We have a particular ticket form that is associated with both brands and we can see this form in both help centers.
Brand 1 HC
- Form 1
- Form 2
Brand 2 HC
- Form 2
From the Brand 1 HC, the user can create a ticket on Form 1 or 2. When using Form 2, the user can not see the resulting ticket in My Activities. Form 2 is associated with both brands in the ticket form settings. The ticket itself can only be associated with one brand.
Is there a way to make tickets using Form 2 visible in My Activities on the Brand 1 HC?
Kommentar anzeigen · Gepostet 07. Jan. 2022 · Justin Federico
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