Justin Federico

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up Ticket Sync from Zendesk to Salesforce

Our ticket sync was disabled for some reason on 10/31/22. There were no alerts to any issue or any notification that the sync was disabled. Are we to get alerted (by email or otherwise) when the da...

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• Justin Federico
• Erstellt 18. November 2022 17:22
• 0 Stimmen

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I remove "Suggested Articles" from the ticket submission form?

Thanks, Vlad! Where/How would this be applied to the ticket form? Any other info would be greatly appreciated.

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• Justin Federico
• Erstellt 23. August 2022 18:27
• 0 Stimmen

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I remove "Suggested Articles" from the ticket submission form?

Is there a way to limit the suggested results by ticket form? We use multiple forms and we only want to see suggestions from the relevant KBs depending on the form selected.

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• Justin Federico
• Erstellt 23. August 2022 17:06
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1. Community
2. Zendesk Suite Q&A
3. Post internal comment with trigger

Hello Jessica Knöfler Thanks, Robert Robert Cwicinski HTTP targets have been replaced by Webhooks but since the flow described above uses a URL Target you can still follow the process as written. I...

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• Justin Federico
• Bearbeitet 23. August 2022 15:05
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1. Community
2. Feedback - Reporting and analytics (Explore)
3. Allow custom fields in Backlog Dataset

The backlog dataset is essentially unusable without having the ability to filter based on Ticket Forms at the very least. Since we are not using brands, all of our products have their own ticket fo...

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• Justin Federico
• Erstellt 26. April 2022 15:58
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. Would like creative URL redirect ideas!

Samantha Chavez Thanks. I tried your code as you described but there is no redirection occurring. I too would like agents to be able to get to the old HC so there was nothing to change but the doma...

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• Justin Federico
• Erstellt 1. Februar 2022 18:14
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Would like creative URL redirect ideas!

Samantha Chavez Hello Samantha, I am trying to use your code to redirect users from one Zendesk HC to another. I have added the code at the top of the script.js file and changed the domain values b...

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• Justin Federico
• Bearbeitet 1. Februar 2022 17:26
• 0 Stimmen

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Creating management permissions to define agent editing and publishing rights

Does setting the management permissions replace or supersede the "Help Center > Manage Guide" checkbox in the role settings?

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• Justin Federico
• Erstellt 28. Januar 2022 17:18
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Multibrand: Displaying the appropriate forms on the correct Help Center

Jake Bantz You are right! When using Form 2 the brand does change (trigger) from the default brand so the user will not see the ticket in their activities unless they go to the HC for Brand 2. We a...

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• Justin Federico
• Erstellt 13. Januar 2022 20:34
• 0 Stimmen

1. Support
2. ...
3. Ticket management
4. Multibrand: Displaying the appropriate forms on the correct Help Center

We have 2 brands with a help center for each brand. We have a particular ticket form that is associated with both brands and we can see this form in both help centers. Brand 1 HC Form 1 Form 2 Br...

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• Justin Federico
• Erstellt 7. Januar 2022 16:27
• 0 Stimmen