Ad Astra

1. Community
2. Discussion - Tips and best practices from the community
3. Tip: How to set a reminder on a ticket

How exactly do I blank out the date of the custom ticket field once the reminder date is reached if we can not add an action on the automation to "set to a specific date" to a blank field? So many ...

• Kommentar anzeigen
• Ad Astra
• Erstellt 15. September 2022 19:46
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

I’m not able to access the link as well.

• Kommentar anzeigen
• Ad Astra
• Erstellt 9. Juni 2022 19:41
• 0 Stimmen

1. Apps and integrations
2. ...
3. More integrations
4. Setting up the Zendesk Support for HubSpot integration

What is the Invocation ID on the Activity tab of the HubSpot Integration webhook?  

• Kommentar anzeigen
• Ad Astra
• Erstellt 26. April 2022 14:10
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Integration with Hubspot - Tickets alerts to Hubspot companies

I agree with this as well!

• Kommentar anzeigen
• Ad Astra
• Erstellt 22. April 2022 18:54
• 0 Stimmen

1. Email
2. ...
3. Managing your email
4. Setting your allowlist and blocklist to control email support requests

I am also interested in Micheál McArdle comment/question, can someone at Zendesk, please respond? 

• Kommentar anzeigen
• Ad Astra
• Erstellt 5. April 2022 17:09
• 0 Stimmen

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Is it possible to add a hyperlink to the web widget? We would like a link to our ticket submission best practices article to show up somewhere on the ticket form.

• Kommentar anzeigen
• Ad Astra
• Bearbeitet 14. März 2022 18:32
• 0 Stimmen

1. Guide
2. ...
3. How to fix issues with the community forum
4. What does Follow mean in Guide or Gather?

Nazir Kabbani I found 2 posts in the product feedback section that we can upvote to have notifications sent when articles are updated. I have upvoted both articles.  Follow article feature to notif...

• Kommentar anzeigen
• Ad Astra
• Erstellt 22. Februar 2022 14:18
• 4 Stimmen

1. Guide
2. ...
3. End-user guide for Help Center
4. Help center guide for end users

I found 2 posts in the product feedback section that we can upvote for this functionality. I have upvoted both articles.  Follow article feature to notify users of article content updates Notificat...

• Kommentar anzeigen
• Ad Astra
• Erstellt 22. Februar 2022 14:14
• 0 Stimmen

1. Guide
2. ...
3. End-user guide for Help Center
4. Help center guide for end users

I agree with support admin!

• Kommentar anzeigen
• Ad Astra
• Erstellt 21. Januar 2022 17:13
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Notifications for updated content in articles

I agree!

• Kommentar anzeigen
• Ad Astra
• Erstellt 20. Dezember 2021 15:37
• 0 Stimmen