Sara Ledger
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Neueste Aktivität von Sara Ledger-
Don't Change Previous Note Content
BeantwortetFeature Request Summary: Zendesk should not change information in past notes on tickets. This appears to be an issue specifically and only with Talk generated tickets. Description/Use Cases: 1....
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Separate Permissions for Deleting and Redacting Tickets
AbgeschlossenFeature Request Summary: The Permissions for deleting tickets and redacting content on tickets should be separated into two different permissions. Description/Use Cases: We need to allow our a...
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Dark Mode for Zendesk Guide
Feature Request Summary: Requesting the ability to have an End-User switch to enable/disable Dark Mode in their instance of the Guide. For example, a toggle on their profile. Description/Use Cas...
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Reset Ticket Field Values for Follow-Up Tickets
Feature Request Summary: Add the ability to reset ticket field values for follow-up tickets. Description/Use Cases: Customers often email our team from an old ticket, creating a follow-up ticke...
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Automatic Merge Ticket Notifications
We are looking for a way to send off a merge ticket email notification to a customer automatically instead of relying on the Merge Ticket comment window since that has room for a lot of user erro...
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Allow Numeric Fields to Appear in Rows/Columns Not Just Metrics
Feature Request Summary: Zendesk Explore should allow for numeric ticket fields to be included in Rows and Columns, not just Metrics. Description/Use Cases: We have tickets fields we have marke...
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Report on When Tag Was Added to Ticket
What is the problem?- Currently we are unable to pull reports in Explore based on when a tag was added to a ticket. Why is it a problem?- We are looking for ways to pull reports based on escalated ...