WRO Jacuk-Zurak, Marta
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Neueste Aktivität von WRO Jacuk-Zurak, Marta-
Ticket Form restriction for the apps
Hello, We have come into an issue where apps installed in Zendesk are used in the ticket where shouldn't. As there is a possibility to restrict this to groups or roles (so user-based) we need to re...
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Placeholders for Side Conversation messages
Hello, The agents have recently asked me to add text of the message coming via Side Conversation.Right now, we have only a trigger that is notifying agents about new message in Side Conversation in...
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Excel file is corrupted when there is no data in the report
Hi, I have noticed that when a Dashboard is sent or downloaded, where there is no data available at the moment (no tickets met the query conditions/requirements), the file cannot be open and Excel ...
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List of Views where ticket is visible
Hi, I am implementing new processes in Zendesk for different tickets. It is sometimes a quite challenging task, where a lot of integrations are included. Once it is implemented there, we are making...
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Deleting queries used in a Dashboard
Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These queries are copies - it was done when the whole Dashboard was cloned, including the ...
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Changing drop-down values and tags - get issues with the tickets
Hello, Recently I have to update one of my drop-down with new values, remove old one, update tags to have one pattern of them. After that change, I had to face a big problem. As an example, I will ...
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Update of the group, but keep assignee in a bulk update of tickets
Hi, I am struggling with the updating Group in bulk. I have a view showing me tickets from different groups and the plan is to remove the groups at all. I am updating the group in bulk, but a lot o...
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Checking status of tickets in bulk - or other information
Hi, It would be great if I will be able to check the status of the tickets that I have listed. Background: I have closed by an automation/trigger/API hundreds of tickets from different groups and w...
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Explore - Audit Log with list of changes
Hi, I got a situation where I have built a query and add it to the Dashboard. I shared it with the other agents. After a few days, the dashboard has gone - I do not recall I removed it. I think, th...
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Set a default drop-down option in the ticket custom field - tickets created via API
Hi, A lot of tickets in my instance are created via API. I have set a new custom drop-down fields, where I would like to have a default value. Example: I set that N/A should be a default value in ...