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Igor Czajkowski
Beigetreten 15. Apr. 2021
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Letzte Aktivität 27. Okt. 2021
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Igor Czajkowski hat einen Kommentar hinterlassen
I have the same problem unfortunately. It doesn't help us to analyze chat scripts ;-(
Kommentar anzeigen · Gepostet 29. Juni 2021 · Igor Czajkowski
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Igor Czajkowski hat einen Kommentar hinterlassen
There is something still unclear in dropped chats metric. At the mentioned "Metrics..." article is said that dropped chats are "accepted by or assigned to the agent where the visitor responds to an agent message, then leaves the chat". Does it mean if at the end of the chat the customer writes "thank you, goodbye" and closes the chat or the page with the chat - it will be counted as dropped chat? If yes, are there any good practices to influence statistics of dropped chat by such cases?
Kommentar anzeigen · Gepostet 22. März 2021 · Igor Czajkowski
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Igor Czajkowski hat einen Post erstellt
Scenario: The agent every day is adding a side conversation to many tickets to many people in the same message. Currently, there is no way of adding multiple emails or a group of people to the same side conversation message with one click. Every recipient must be added separately which is time-consuming.
Proposed solution:
1. adding a group of recipients
2. adding multiple emails separated by comma, copied from other source
Gepostet 22. März 2021 · Igor Czajkowski
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