Dan Sowden
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Dan Sowden hat einen Kommentar hinterlassen
There appears to be a limitation for this field type which I've not seen for any other ticket fields:I'm not able to find any documentation explaining this limitation, bit this is a total of 5 such...
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Dan Sowden hat einen Kommentar hinterlassen
Hi, I'm really excited about using this new functionality, but I have some observations about the two biggest challenges I foresee in us adopting this: Firstly, for user objects we have a drop-down...
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Dan Sowden hat einen Post erstellt
Tip: Using Agent Signatures to include gender pronouns
It is becoming increasingly common to see pronouns in social media bios and in email signatures. There are many great reasons for including pronouns, which are best explained in one of the many art...
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Dan Sowden hat einen Post erstellt
Tip: How to add a warning on emails that contain internal notes
It's handy to collaborate or refer tickets to other teams by assigning tickets over or using the @mention feature, however some workflows may require the entire ticket history to be included in an ...
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Dan Sowden hat einen Kommentar hinterlassen
+1 for this We've implemented a flavour of the 'bump bump solve' process that will send an email to the requester on a date driven by a date ticket field, but there's no way of clearing the date wh...
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Dan Sowden hat einen Kommentar hinterlassen
+1. The level of control around editing, deleting tickets, adding tags etc. should be available for users and organisations too - it's far too easy and destructive for agents to delete users instea...