Kelsey Davis

1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Thanks David Gillespie Yes we currently would tag them using @ or add them to the CC field so they are alerted via email in outlook currently. We haven't yet moved over to CCs and followers but int...

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• Kelsey Davis
• Erstellt 14. Juni 2022 11:47
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1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi, I am trying to work out clearly if this will work for us, I am wanting our light agents to be able to respond from teams, but full agents be full time working from Zendesk. Light agents will ty...

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• Kelsey Davis
• Bearbeitet 9. Juni 2022 12:24
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1. Community
2. Feedback - Help Center (Guide)
3. Guide: Knowledge Management roadmap

Thanks Katarzyna Karpinska And iframes? Are they on the roadmap - these are very important for us

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• Kelsey Davis
• Erstellt 8. Juni 2022 09:19
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Guide: Knowledge Management roadmap

Hi, does advanced article components include iframes, images and videos? I created a post that appears to be missing now asking about this, currently this is quite a restriction for us and we're no...

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• Kelsey Davis
• Erstellt 20. Mai 2022 12:41
• 1 Stimme

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up a requests-only (tickets-only) help center

Hi Greg Katechis I just don't want a home page at all, so the only page to exist would be the new requests page. Can the home page be hidden in the same way as the other elements?

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• Kelsey Davis
• Erstellt 17. Mai 2022 10:21
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up a requests-only (tickets-only) help center

Hi Elizabeth Williams this is great, do you have advice on how to do this and not have a home page? Literally just the new requests page? Thanks

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• Kelsey Davis
• Erstellt 13. Mai 2022 11:31
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1. Community
2. Feedback - Ticketing System (Support)
3. Triggers and other options to differentiate a Side Conversation Email and a Side Conversation Ticket

Hi, if I understand you question right - in the image I would like there to be 2 options for Side Conversation - Email and Side Conversation - Ticket OR Side Conversation > is > Ticket and then all...

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• Kelsey Davis
• Bearbeitet 23. Februar 2022 12:21
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1. Community
2. Tips from users - Zendesk Suite
3. Tip: Get Notified in Slack when @Mentioned on a Ticket

This is really cool, and we would have a similar need/use-case. But we don't use Slack. Does something like this work for MS Teams?

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• Kelsey Davis
• Erstellt 30. April 2021 01:22
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1. Community
2. Feedback - Ticketing System (Support)
3. Why does Facebook integration pull in comments from posts for only one week?

I agree! Even extending it to several weeks would be helpful, but certainly longer than 1 week. We've just found unanswered posts which we weren't aware of and this doesn't look good on a public ch...

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• Kelsey Davis
• Erstellt 10. Februar 2020 08:20
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