Kelsey Davis
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Triggers and other options to differentiate a Side Conversation Email and a Side Conversation Ticket
I would like to be able to set conditions for Side Conversations different to when it is an Email or a Ticket. Current use case - I have a trigger to put a Ticket back into Open when a Side COnvers...
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[ARCHIVED] HEIC Attachments in Preview
Hello - HEIC seems to be a new and commonly used image format, yet we can't preview it in Zendesk tickets. We have to download them just to view them and either convert them and reupload as a priva...