Elizabeth Toy
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Elizabeth Toy hat einen Post erstellt
Reactions/reactji for internal notes
I often miss the ability to react to comments (particularly internal notes) in tickets. It seems many of my most-often used tools (e.g. Slack, Github, Clubhouse) have the ability to do so, and I wi...
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Elizabeth Toy hat einen Kommentar hinterlassen
I had the same thought, and I found that you can set that to be a comma (or whatever) at a global level. 1. When editing a query, click the Data Structure button from the right2. Click the arrow ...
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Elizabeth Toy hat einen Kommentar hinterlassen
Also agree that there need to be more granular permissions for organizations, similar to the permission options available for users. We also noticed that when a user does not have the permission ...
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Elizabeth Toy hat einen Post erstellt
Setting a filter default state
Something useful in GoodData/Insights was the ability to add filters to a dashboard and set the default selections of the filter(s). This allowed me to create a single report (query) to use across ...
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Elizabeth Toy hat einen Kommentar hinterlassen
Here here! Not only on the Query page list but the list when selecting to add one to a Dashboard (see below). For the latter, I'd also suggest adding the type of query visualization, as that's some...
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Elizabeth Toy hat einen Kommentar hinterlassen
Having the same feeling here that I wish it could default to "Everyone". Seems like this could be a really easy fix by adding an option in Guide Settings > Content Management titled "Set the defa...
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Elizabeth Toy hat einen Kommentar hinterlassen
It seems a simple solution would be to allow fractions of numbers in the field for Hours since/until next SLA breach, as opposed to whole numbers. Then .25 would be 15 minutes, 1.5 would be 90 minu...
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Elizabeth Toy hat einen Kommentar hinterlassen
@Alex, a coworker of mine just found your app and we installed it immediately—I think it'll be a great app for us. We needed a solution to relate one ticket to many (something the Project app we're...
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Elizabeth Toy hat einen Post erstellt
Automatically send reminders for pending tickets and close if no response
Automate sending emails to remind an end user you're waiting for them to answer, and if they never answer, close the ticket. Less manual updating for agents! Here are the three automations: And th...
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Elizabeth Toy hat einen Kommentar hinterlassen
In previous comments, there was consideration to add text in the email that called out the fact that a reply wouldn't post a comment, but that doesn't seem to have happened. Can that at least be do...