Svend Koustrup

1. Community
2. Feedback - Ticketing System (Support)
3. Bulk Edit Ticket Requester

We also need this. When requesters quit their job in their organizations, i'd like to move his/her tickets ("requester" on those tickets) to another person in that organization. I could merge the u...

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• Svend Koustrup
• Erstellt 19. März 2021 10:57
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Provide a way to add deep or permanent links to specific comments in a Ticket

@... what thoughts did the product manager have on this? (Previous comment - yeay, a permalink :D)

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• Svend Koustrup
• Erstellt 10. Februar 2021 09:00
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Links for each single comment

Thanks Chandra, I've updated my post. I hope this can make someone reboot this 5 year old request :-)

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• Svend Koustrup
• Erstellt 10. Februar 2021 08:48
• 3 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Comments by users not explicitly added to the ticket will be flagged

We have a slight variation to this, but the same concerns applies. Example: We get a support request via email from person@company.com. We reply. Then that person replies to the email but with the...

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• Svend Koustrup
• Erstellt 12. Juni 2020 07:00
• 1 Stimme