Lee Grasso
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Lee Grasso hat einen Kommentar hinterlassen
Hello, I guess I am seeing how this could be helpful in live chat because going from internal to public can be wonky with formatting. But I am not sure I see the difference for email between this u...
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Lee Grasso hat einen Kommentar hinterlassen
The way my team operates, and it seems some other teams as well, we could really benefit from a different sound for chats coming into queue (no agents available to assign to) and chats that are get...
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Lee Grasso hat einen Post erstellt
Discrepancy with Reporting due to time zones
BeantwortetI opt into the daily, weekly and monthly chat analtyics automated emails that are set up in the settings > personal > email reports section. The time zone for those email reports default to UTC 0 a...