Vor Kurzem aufgerufene Suchen
Keine vor kurzem aufgerufene Suchen

James McCoy
Beigetreten 15. Apr. 2021
·
Letzte Aktivität 27. Okt. 2021
Folge ich
0
Follower
0
Gesamtaktivitäten
23
Stimmen
0
Abonnements
12
AKTIVITÄTSÜBERSICHT
BADGES
BEITRÄGE
POSTS
COMMUNITY-KOMMENTARE
BEITRAGSKOMMENTARE
AKTIVITÄTSÜBERSICHT
Neueste Aktivität von James McCoy
James McCoy hat einen Kommentar hinterlassen
I want to align all the Satisfaction charts to use Ticket Created Date, but when I change the dates I want to use in the filter config AND the query config, none of the data actually filters. Even when I modify the queries themselves and replace 'Ticket solved Date' with 'Ticket created Date', the data seems to remain tethered to its preferred date perspective.
How do I tell the Satisfaction tab to filter EVERYTHING by Ticket created date?
Kommentar anzeigen · Gepostet 05. Okt. 2021 · James McCoy
0
Follower
0
Stimmen
0
Kommentare
James McCoy hat einen Post erstellt
Our managers would like the ability to view the text content of public comments sent by Agents in a table. Is this possible? I can only find ways to aggregate comment totals. We want to see the actual communication within those comments. I looked around and have not found an answer to my question.
Gepostet 04. Aug. 2021 · James McCoy
3
Follower
5
Stimmen
3
Kommentare
James McCoy hat einen Kommentar hinterlassen
Hi,
Can someone explain to me why anyone would want to duplicate a dataset? Doesn't that open the door for possibly having conflicting reports if a person splinters off the main dataset and starts making their own queries from it?
Does a duplicated dataset continue to have the same new data as the original it was copied from?
Kommentar anzeigen · Gepostet 26. März 2021 · James McCoy
0
Follower
0
Stimmen
0
Kommentare
James McCoy hat einen Kommentar hinterlassen
@... I still need help answering my original question.
Kommentar anzeigen · Gepostet 16. März 2021 · James McCoy
0
Follower
0
Stimmen
0
Kommentare
James McCoy hat einen Kommentar hinterlassen
The Satisfaction score is the actual score itself. The two metrics I mentioned have almost identical definitions and they should, by that logic, be the same value.
Kommentar anzeigen · Gepostet 11. März 2021 · James McCoy
0
Follower
0
Stimmen
0
Kommentare
James McCoy hat einen Post erstellt
Hello,
On the default Zendesk Support dashboard in Explore, on the Satisfaction tab, there are two metrics that by definition should be the same value:
Satisfaction Rated %
Rated Tickets % (in the Rated Tickets funnel)
Both of these metrics are showing the percentage of tickets that received a Satisfaction rating out of the pool of all tickets within the date range filter. Why are these two values not identical?
Gepostet 09. März 2021 · James McCoy
0
Follower
4
Stimmen
5
Kommentare
James McCoy hat einen Kommentar hinterlassen
@... I am referring to the latter. What I'm trying to do is apply a filter selection box to the 'Agent Updates' page of the default dashboard. I have applied Updater Role = Agent,Admin to the query and the dashboard in testing, but neither produce the result I want for the Updater Name filter.
I want the box to only have names of agents in our company to filter the tab results by. Is there any way to create a filter box that only contains names of agents/admins?
Kommentar anzeigen · Gepostet 02. März 2021 · James McCoy
0
Follower
0
Stimmen
0
Kommentare
James McCoy hat einen Kommentar hinterlassen
I do not have any metric level filters applied and my drillthrough is still blank. I made a Ticket Updates query to show cases that go from Pending-Closed and skip Solved. The query shows 7000 results but drillthrough is blank.
Kommentar anzeigen · Gepostet 26. Feb. 2021 · James McCoy
0
Follower
0
Stimmen
0
Kommentare
James McCoy hat einen Kommentar hinterlassen
Where do we find an index of Group IDs so we can match them to their names?
Kommentar anzeigen · Gepostet 26. Feb. 2021 · James McCoy
0
Follower
0
Stimmen
0
Kommentare
James McCoy hat einen Post erstellt
I am trying to report on Agent Comments sent by agents in our company. The basic recipe is not working for me. When I apply 'Updater Role' equals 'Agent' and 'Admin', then apply an 'Updater Name' filter afterward, the 'Updater Name' filter is still full of choices that contain end-user names. Why is this not filtered to only show the names of Agents and Admins?
Gepostet 26. Feb. 2021 · James McCoy
0
Follower
2
Stimmen
3
Kommentare