Ayal Kellman

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace feedback - Tab titles / details

+1 for the request to replace user name with ticket subject or at least the toggle option, allowing each admin to choose what's right for them.  JJ Miclat - you wrote that you'll look into it in 20...

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• Ayal Kellman
• Erstellt 11. Dezember 2022 09:38
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

+1 for this feature as well.  Shocked to discover that what every normal inbox has (an indication of failed email delivery), Zendesk does not have. 

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• Ayal Kellman
• Erstellt 22. September 2022 10:45
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Inline images for users not just agents

+1 for me on this issue as well. Its not convenient for customers to have to save and then upload attachments when they are used to copying/pasting inline images in almost every other platform. 

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• Ayal Kellman
• Erstellt 13. Juli 2021 08:09
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. SLA full resolution time and impending breach color change.

+1 for a full resolution time SLA. Is anyone familiar with any workarounds? 

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• Ayal Kellman
• Erstellt 26. Mai 2021 13:52
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Enable dynamic content in the email template

+1 for me as well. Does anyone have a good workaround for displaying different footers for different languages?

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• Ayal Kellman
• Erstellt 16. Juni 2020 08:41
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add View Option for Tickets Without First Reply

+1 for this kind of feature. 

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• Ayal Kellman
• Erstellt 8. Oktober 2019 06:56
• 0 Stimmen

1. Community
2. Zendesk on Suite best practices
3. Full circle: Leveraging SLAs to drive team performance

Does anyone have any practical experience using Agent Work Time as their (only) SLA? I'd love to see a practical example how it would be implemented... Thanks

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• Ayal Kellman
• Erstellt 22. August 2019 13:34
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Functionality to pause an SLA

+1 for this feature as well. 

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• Ayal Kellman
• Erstellt 7. August 2019 11:02
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Remove/Hide data filter values

Got it, thanks!

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• Ayal Kellman
• Erstellt 27. Juni 2019 06:09
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Remove/Hide data filter values

@Stacy - perhaps I'm missing something... You wanted to exclude certain values from a dashboard filter - what is called "Data Filer".  I understand how to create custom groups and sets but as far a...

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• Ayal Kellman
• Erstellt 26. Juni 2019 10:17
• 0 Stimmen