Ayal Kellman

1. Community
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

+1 for this feature as well.  Shocked to discover that what every normal inbox has (an indication of failed email delivery), Zendesk does not have. 

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• Ayal Kellman
• Erstellt 22. September 2022 10:45
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Inline images for users not just agents

+1 for me on this issue as well. Its not convenient for customers to have to save and then upload attachments when they are used to copying/pasting inline images in almost every other platform. 

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• Ayal Kellman
• Erstellt 13. Juli 2021 08:09
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. SLA full resolution time and impending breach color change.

+1 for a full resolution time SLA. Is anyone familiar with any workarounds? 

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• Ayal Kellman
• Erstellt 26. Mai 2021 13:52
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Enable dynamic content in the email template

+1 for me as well. Does anyone have a good workaround for displaying different footers for different languages?

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• Ayal Kellman
• Erstellt 16. Juni 2020 08:41
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Add View Option for Tickets Without First Reply

+1 for this kind of feature. 

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• Ayal Kellman
• Erstellt 8. Oktober 2019 06:56
• 0 Stimmen

1. Community
2. Zendesk on Suite best practices
3. Full circle: Leveraging SLAs to drive team performance

Does anyone have any practical experience using Agent Work Time as their (only) SLA? I'd love to see a practical example how it would be implemented... Thanks

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• Ayal Kellman
• Erstellt 22. August 2019 13:34
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Functionality to pause an SLA

+1 for this feature as well. 

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• Ayal Kellman
• Erstellt 7. August 2019 11:02
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Opening up "has attachment" as a trigger/automation condition

Yes, would also love the ability to identify tickets with attachments. When developing our mobile app feedback form, we are interested to know how much space to give to the ability to add attachmen...

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• Ayal Kellman
• Erstellt 31. Juli 2019 14:49
• 3 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Remove/Hide data filter values

Got it, thanks!

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• Ayal Kellman
• Erstellt 27. Juni 2019 06:09
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Remove/Hide data filter values

@Stacy - perhaps I'm missing something... You wanted to exclude certain values from a dashboard filter - what is called "Data Filer".  I understand how to create custom groups and sets but as far a...

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• Ayal Kellman
• Erstellt 26. Juni 2019 10:17
• 0 Stimmen