Mukesh Kumar

1. Support
2. ...
3. Measuring success
4. Exporting ticket, user, or organization data from your account

Hey Team, I have been working on the data export and getting to know it slowly. I must say JSON export is great to view the data. I have a question though, like JSON, where you can define a date ra...

• Kommentar anzeigen
• Mukesh Kumar
• Bearbeitet 28. September 2022 15:15
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. Adding custom fields to users

Hi Guys, I have been looking for guides to help me with housekeeping for dead/ inactive users/orgs. What is the best way to identify old/inactive users and orgs? When I ran a report recently, it br...

• Kommentar anzeigen
• Mukesh Kumar
• Erstellt 24. August 2022 10:10
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Adding custom fields to your tickets and support request form

Brandon Tidd NikkiThank you guys, you made my ZD life very easy. :-)  I followed the steps you have provided, and do see the difference. but the text in the Blue boxes is not visible anywhere. Are ...

• Kommentar anzeigen
• Mukesh Kumar
• Bearbeitet 11. April 2022 16:43
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. Adding custom fields to your tickets and support request form

Hi there,I am having issues locating the support request form. This is what I see online on our support / KB portal.But the form that I see in ZD is not as same as above including the field, texts,...

• Kommentar anzeigen
• Mukesh Kumar
• Erstellt 7. April 2022 17:34
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Jira Integration - Count Jira issues created within set time

Hey Guys, Is it possible to pull the JIRA metrics into ZD queries?Say I need 'JIRA ticket number',  'Date JIRA Created/Linked', 'JIRA Status' etc in my report. I appreciate your time and thank you ...

• Kommentar anzeigen
• Mukesh Kumar
• Erstellt 22. September 2021 11:16
• 0 Stimmen