Lisa S

1. Agent guide
2. Ticket management
3. Creating a follow-up for a closed ticket

Hey Fakhri, Perhaps you could use a combination of a couple of triggers for this - one to add a tag based on the form used on the ticket (Condition: Form is Account Issue; Action: Add tag account_i...

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• Lisa S
• Erstellt 14. Juli 2021 08:12
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Facebook Messages still show as 'unread'

Hey Catriona and/or Zendesk, Is there a fix for this? We'd also like our Facebook Messenger messages to appear as read in Messenger if they've been handled in Zen desk. Thanks, Lisa

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• Lisa S
• Erstellt 28. Juni 2021 10:24
• 0 Stimmen

1. Web Widget
2. Web Widget (Classic) documentation
3. Embedding customer service in mobile apps with the Support SDK

Hi, Where's best to check first if tickets are being received without a country (custom field) populated? They're being filtered incorrectly to the UK team (catch all). Thanks, Lisa

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• Lisa S
• Erstellt 27. Januar 2021 13:06
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore report on macro usage

+1 for the exact same reason as Jacob above. Plus, gauging how macro use affects AHT, SAT and other metrics.Any idea if/when this will be reconsidered?

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• Lisa S
• Erstellt 14. Dezember 2020 10:15
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Enable dynamic content in the email template

Hi, what's the latest on this, please? The inability to customise the email template per language really lets down those who support multiple markets, language, and brands. Thanks.

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• Lisa S
• Erstellt 1. März 2019 19:05
• 2 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Custom prechat field

Thanks!

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• Lisa S
• Erstellt 31. Dezember 2018 10:33
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Custom prechat field

Hey Ramin,  Thanks a lot for letting me know. Is there a way around this at all? Thanks again, Lisa

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• Lisa S
• Erstellt 31. Dezember 2018 10:07
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Custom prechat field

Hi there,Is it possible to customise the chat form per chat department?Thanks,Lisa

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• Lisa S
• Erstellt 20. Dezember 2018 13:34
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

Hey Heather, Thanks for that. Could the request for a dedicated . field showing suspension date (as well as suspension actor) remain as considered within this feature scope? Thanks,Lisa 

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• Lisa S
• Erstellt 20. Juni 2018 11:11
• 0 Stimmen