Brandon Tidd

1. Community
2. Feedback - Ticketing System (Support)
3. Any way to disable (or hide) the Organization feature?

Ohh apologies, I thought you meant the left hand navigation. Unfortunately, there is no way to hide this element from the UI, however Zendesk is continuing to work on custom layout builder for Agen...

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• Brandon Tidd
• Erstellt 29. November 2023 18:31
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1. Community
2. Feedback - Ticketing System (Support)
3. Any way to disable (or hide) the Organization feature?

I believe this is the setting you are looking for: https://support.zendesk.com/hc/en-us/articles/4408821417114-About-the-Organizations-page#:~:text=To%20enable%20or%20disable%20the,Click%20Save

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• Brandon Tidd
• Erstellt 29. November 2023 18:12
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1. Support
2. ...
3. Ticket management
4. About ticket fields

Hmmm - usually that is all it takes!  Assuming it's not called something else, you might have to open a support ticket so that someone can look at your setup specifically.

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• Brandon Tidd
• Erstellt 21. November 2023 01:06
• 1 Stimme

1. Support
2. ...
3. Ticket management
4. About ticket fields

Hey Bobby -  You'll need to make sure that this field is added to your Ticket Form.  You can learn more about Ticket Forms here. Brandon

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• Brandon Tidd
• Erstellt 21. November 2023 00:17
• 0 Stimmen

1. People
2. ...
3. End users and organizations
4. Adding custom fields to users

Hey Michael Le -  Your config looks sound - you might want to make sure you're using a valid requester.id in your test (or create a test ticket and see if it returns a different response).  Also, i...

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• Brandon Tidd
• Erstellt 16. November 2023 00:47
• 0 Stimmen

1. Community
2. Success with Zendesk
3. FDA Compliance

Hi There -  These resources would be a good place to start:https://www.hhs.gov/hipaa/for-professionals/privacy/laws-regulations/index.htmlhttps://support.zendesk.com/hc/en-us/articles/4408832117786...

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• Brandon Tidd
• Erstellt 9. November 2023 12:17
• 1 Stimme

1. Community
2. Zendesk Explore EAP - Quick reports using natural language processing
3. Help us build AI features for Zendesk Explore

I asked AI to respond to your prompt Tomasz Kancelista - here's what it generated: That sounds like an exciting feature for Zendesk Explore! Here are some example prompts and questions ...

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• Brandon Tidd
• Erstellt 7. November 2023 23:25
• 3 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Setting your schedule with business hours and holidays

Shane Weber -  The schedule is automatically applied to tickets.  It is assumed that the defined schedule is your defined business hours, and calendar hours would be 24/7.  So, if your SLA is Calen...

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• Brandon Tidd
• Erstellt 4. November 2023 01:18
• 0 Stimmen

1. Community
2. Success with Zendesk
3. Best Practices for an omni-channel tiered tech support structure

Hey Stephen Whyte -  Do the customers know what tier they are on?  If so, allowing them to self-serve or guide their ticket based on selection (bronze, silver, gold) would be easiest.  Another opti...

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• Brandon Tidd
• Erstellt 3. November 2023 02:58
• 1 Stimme

1. Community
2. Success with Zendesk
3. How do you gather Feedback that comes in your tickets?

Another suggestion is to add a 'Product Feedback' checkbox for your agent to select on solve, then create a view / report with these tickets for the team to review on a regular cadence.  

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• Brandon Tidd
• Erstellt 3. November 2023 02:48
• 0 Stimmen