
Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Brandon Tidd hat einen Kommentar hinterlassen
Hey everyone - I've had some luck with the Sweethawk SLA Timers App. Hope this helps!
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Brandon Tidd hat einen Kommentar hinterlassen
Hey Dorel Home Furnishings - dorelsupport - I believe the following setup will produce the desired result:
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Brandon Tidd hat einen Kommentar hinterlassen
Hi Ben Lebeau - That is correct. When 'in a holiday' the standard 'Outside of Business Hours Voicemail" will play. Unfortunately right now it is a manual lift to modify the greetings, but I'm wo...
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Brandon Tidd hat einen Kommentar hinterlassen
CJ Johnson Understood - but this article is specifically discussing Custom Ticket Statuses, which doesn't have the same restrictions related to chat. I've updated the title of the article accordin...
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Brandon Tidd hat einen Kommentar hinterlassen
CJ Johnson It looks like you might be confusing Unified Agent Status with Custom Ticket Statuses
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Brandon Tidd hat einen Kommentar hinterlassen
Mike Jones - You are correct - that is exactly how that feature worked. Similarly, less than solved is new, open, pending and on-hold. It is worth noting though, that closed tickets cannot be act...
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Brandon Tidd hat einen Post erstellt
Quick Hacks For Customer Help Center Ticket URL
Question: Is there an EASY way, when logged in as an agent and looking at a ticket, to get the external link to that ticket for a customer (ie the help centre link)? ...
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Brandon Tidd hat einen Kommentar hinterlassen
I work with 729solutions.com, a Premier Partner that works on Zendesk implementations. I'm not sure where they are in the overall migration out of EAP to GA, but we noticed the feature rolling int...
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Brandon Tidd hat einen Kommentar hinterlassen
Hey CJ Johnson - It is in the process of rolling out to production, and we've seen it live in several instances that weren't involved with the EAP. You can check to see if it's available in your i...
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Brandon Tidd hat einen Kommentar hinterlassen
CJ Johnson You do need Agent Workspace enabled, but other than that I don't believe it has that restriction: https://support.zendesk.com/hc/en-us/community/posts/4416481894426