Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Neueste Aktivität von Brandon Tidd-
Hey Jay McCormack - I hear you on the flashing letters and sirens (and don't get me started on smart device automations triggered by email notifications). One thing to note, the Ticket Title / Sub...
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Hey Dana Barr - Agree with everything above. You might also find the Notification App, built by Zendesk, helpful for rapidly communicating with Agents inside of Zendesk. Brandon
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Hey Heather Rommel - Fancy seeing you here! Unfortunately, I've not found a way to reorder schedules (I think it's tied to the schedule ID). That said, AFAIK schedules are not dependent on one a...
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Hey Johnny, Yep that makes sense - though with Conditional Fields, you don't need to use JS to hide the field at all. First step is to add condition wherein if "A" = 1 then "Request Type" is shown...
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Hey Johnny, You might not have to do this through JavaScript at all, actually.This article on conditional fields might point you in the right direction. Hope this helps! Brandon
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All of these tips are great! We've also seen good things coming from csat.ai as of late. You can also gauge some of this natively in Zendesk Explore by tracking agent-level satisfaction and looki...
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Hey Richard Burns - I've just figured out you are talking about the requests portal - which is not impacted by the conditional fields on the form itself! My apologies for the confusion. This aweso...
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Hi Richard BurnsYour conditioning looks sound, and it appears everything is working correctly for me:I would suggest testing in an incognito window - you may have a caching issue on your hands. Re:...
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Hmmm - it might be helpful to see a screenshot of your conditions for the form (also, make sure you refresh if you haven't done that yet). One thing to call out - everything will be visible if it'...
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Hey Richard Burns - Have you verified that your conditional fields are conditional for both agents and end-users? See step #3 in this article?Let me know if you resolves your issue! Brandon