Mark Schäfermann
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Mark Schäfermann hat einen Kommentar hinterlassen
Today we found out that Requester Changes are not synced to the Receiving Account. The original Requester remains. Example: Customer A opens a Ticket which is send to another Account. Requester is ...
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Mark Schäfermann hat einen Kommentar hinterlassen
Hey Leif Cederblom, yes, from a technical point of view this description might be understood that on-hold is the only status that is not actively synced. However, I still don't see the use case why...
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Mark Schäfermann hat einen Kommentar hinterlassen
Has there been an update to how Status sharing works? Before when I set a Ticket to On-Hold it stayed On-Hold unless the receiving instance chose a status different than Open. Now the Ticket change...
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Mark Schäfermann hat einen Kommentar hinterlassen
Great page! Mass edit for roles would be nice. Also filters are lost when going to an agents page and back.
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Mark Schäfermann hat einen Kommentar hinterlassen
@... That's awesome to hear, are you willing to share some more details on what you are planning?Our use case would be related to ticket sharing between instances. For example, an Italian customer ...
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Mark Schäfermann hat einen Kommentar hinterlassen
Ok, I see your point. As we provide technical support, the chance is very high that the customer uses the "old" email again, to tell us that the issue has come back. The part about using fields and...
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Mark Schäfermann hat einen Kommentar hinterlassen
+1 this goes right to the list of obvious missing features the deeper you work with Zendesk the more you ask yourself why a lot of functions are only implemented half baked. What could possibly be ...
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Mark Schäfermann hat einen Kommentar hinterlassen
A lot of our requesters are Light Agents. While the First Reply time fires, the next reply time does not. This seems only half implemented and is of crucial importance to us.
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Mark Schäfermann hat einen Kommentar hinterlassen
+1 We have different groups that work on different email addresses. Must have for us.
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Mark Schäfermann hat einen Post erstellt
Grouping Groups / Add Hierarchy to groups
We just started with Zendesk and it is going great, in fact it is going so good that our launch plan needs to be overthrown. More and more groups are being created every day (and yes, we need them ...