Mike Konstantin
Certified Zendesk Support Administrator
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Mike Konstantin hat einen Kommentar hinterlassen
Shikha Gupta, I'm not entirely sure if this is what you are talking about, but it is possible to build Triggers that will perform some of the "Out-of-Office" tasks, based around agent and associate...
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Mike Konstantin hat einen Kommentar hinterlassen
Naghash Baghdasaryan, That seems like a lot of tickets for a single Jira issue; Out of curiosity, could you provide an example scenario where this would be feasible?I ask, as my company handles a t...
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Mike Konstantin hat einen Kommentar hinterlassen
Ke Zhao, Out of curiosity, are you running all of this in one command? If so, it won't work (from similar testing and work I've performed), as Zendesk doesn't understand who the Requester is until...
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Mike Konstantin hat einen Kommentar hinterlassen
What version are you describing, as the Enterprise Plan (now referred to as the "Suite Professional") version hasn't changed; The methods we still see for making changes to a user's profile are: S...
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Mike Konstantin hat einen Kommentar hinterlassen
Brandon Fish, As far as I can tell, this is auto-set to all Jira items once the Zendesk connector is put in place, to allow for linking at any point within a Task, Issue, or Epic's lifecycle. One m...
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Mike Konstantin hat einen Kommentar hinterlassen
Jason Walker-C, It depends on the channel(s) you perform the integration for. If you setup the integration to be associated with a Teams channel that all users in your organization have access to, ...
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Mike Konstantin hat einen Kommentar hinterlassen
Olivia Improta, Unfortunately, the capability of bulk editing tickets to be assigned to the same Jira issue is not possible within Zendesk (natively) via the sidebar app. It would be nice if bulk e...
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Mike Konstantin hat einen Post erstellt
Attached images stopped working
AbgeschlossenZendesk Team, Within the past 12-24 hours something changed, by where image attachments provided by customers, are now producing an error when clicking on them to view. I say this, as images (as we...
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Mike Konstantin hat einen Kommentar hinterlassen
Zac Garcia, The image I provided is me showing how all the tabs (browser and ZD tabs) have changed. For our two "production" instances, we have the backend pieces of Agent Workspace enabled, but on...
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Mike Konstantin hat einen Kommentar hinterlassen
Lou (et al), I believe I found another reason this issue is now occurring; Prior to the changes to the Fields section, Fields that allowed for selecting a "Default" value had a "Set as Default" fla...