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Вячеслав Скорбеж's Avatar

Вячеслав Скорбеж

Beigetreten 15. Apr. 2021

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Letzte Aktivität 27. Juni 2023

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Вячеслав Скорбеж hat einen Kommentar hinterlassen

KommentarTicket automation and collaboration

1) The feature is switching to English sometimes while the tickets are in French

+ (only Ukrainian in our case)


4) Sometimes the summary is way too long and full of unuseful information so it's quicker to read the tickets.

+

Kommentar anzeigen · Gepostet 27. Juni 2023 · Вячеслав Скорбеж

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KommentarTicket automation and collaboration

Why do you limit supported languages? ChatGPT has many languages out of the box, including Ukrainian. 

Kommentar anzeigen · Gepostet 06. Juni 2023 · Вячеслав Скорбеж

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KommentarTicket automation and collaboration

Who's already had a chance to try these features? We've applied, but there's been no response. 

Tobias Hermanns I totally agree that it's a great use case for chat gpt. I asked during Minich Zendesk event if it's on the Road Map and the answer was something like "Nice idea we'll consider it". 

Kommentar anzeigen · Gepostet 24. Mai 2023 · Вячеслав Скорбеж

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Community-Kommentar Feedback - Chat and Messaging (Chat)

We're on Enterprise plan and don't use the Article recommendations feature because Ukrainian language is not supported. So we use Zendesk bots for greetings and routing mostly. And have to pay for such features? 🤯

Kommentar anzeigen · Gepostet 19. Mai 2023 · Вячеслав Скорбеж

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KommentarUsing legacy AI agent functionality

Please add Ukrainian language support 🙏

Kommentar anzeigen · Gepostet 12. Mai 2023 · Вячеслав Скорбеж

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Jonathan Aniano Are there any updates on all the concerns raised in the thread? In our case, we are wondering how much the new pricing policy affects our costs and how Zendesk now looks compared to the competitors. Since we are considering a new 5-year contract, it would be great to have all the details not by September, but in the near future. 

Kommentar anzeigen · Gepostet 20. Apr. 2023 · Вячеслав Скорбеж

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Community-Kommentar Feedback - Chat and Messaging (Chat)

Hi Lisa Tam

Our help center is in Ukrainian. The bot needs initially understand Ukrainian to advise articles. Therefore, it is a feature request that the Ukrainian was here

Kommentar anzeigen · Gepostet 27. März 2023 · Вячеслав Скорбеж

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KommentarTicket basics

Yes, we're awaiting formatting options for messaging channels as we can do in any messenger we use to chat with friends 🙏

Kommentar anzeigen · Bearbeitet 16. März 2023 · Вячеслав Скорбеж

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KommentarRouting

Barry Neary Yes I'm interested. Please check your email 👻

Kommentar anzeigen · Gepostet 13. März 2023 · Вячеслав Скорбеж

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KommentarRouting

Hi Barry Neary,


Is there any certainty when Zendesk is releasing new features like routing of re-opened chats based on agent status (online, offline, etc.) and routing of so-called inactive chats?

Kommentar anzeigen · Gepostet 13. März 2023 · Вячеслав Скорбеж

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