Slava Skorbezh

1. Agent guide
2. Ticket automation and collaboration
3. Using generative AI to summarize and enhance ticket comments (EAP)

1) The feature is switching to English sometimes while the tickets are in French + (only Ukrainian in our case) 4) Sometimes the summary is way too long and full of unuseful information so it's ...

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• Slava Skorbezh
• Erstellt 27. Juni 2023 09:40
• 0 Stimmen

1. Agent guide
2. Ticket automation and collaboration
3. Using generative AI to summarize and enhance ticket comments (EAP)

Why do you limit supported languages? ChatGPT has many languages out of the box, including Ukrainian. 

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• Slava Skorbezh
• Erstellt 6. Juni 2023 14:49
• 1 Stimme

1. Agent guide
2. Ticket automation and collaboration
3. Using generative AI to summarize and enhance ticket comments (EAP)

Who's already had a chance to try these features? We've applied, but there's been no response.  Tobias Hermanns I totally agree that it's a great use case for chat gpt. I asked during Minich Zendes...

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• Slava Skorbezh
• Erstellt 24. Mai 2023 07:24
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Regarding upcoming changes to Answerbot and Flow Builder

We're on Enterprise plan and don't use the Article recommendations feature because Ukrainian language is not supported. So we use Zendesk bots for greetings and routing mostly. And have to pay for ...

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• Slava Skorbezh
• Erstellt 19. Mai 2023 11:45
• 1 Stimme

1. Bots and automation
2. Custom bots and bot building documentation
3. Using AI-powered intents with conversation bots

Please add Ukrainian language support 🙏

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• Slava Skorbezh
• Erstellt 12. Mai 2023 12:42
• 4 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Regarding upcoming changes to Answerbot and Flow Builder

Jonathan Aniano Are there any updates on all the concerns raised in the thread? In our case, we are wondering how much the new pricing policy affects our costs and how Zendesk now looks compared to...

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• Slava Skorbezh
• Erstellt 20. April 2023 14:14
• 4 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing plan-based product limits for images in Guide

Is there a way to look at how many images we've uploaded?

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• Slava Skorbezh
• Erstellt 20. April 2023 12:46
• 6 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Support for the Ukrainian language in Flow builder

Hi Lisa Tam Our help center is in Ukrainian. The bot needs initially understand Ukrainian to advise articles. Therefore, it is a feature request that the Ukrainian was here

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• Slava Skorbezh
• Erstellt 27. März 2023 11:49
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Formatting options for agents

Yes, we're awaiting formatting options for messaging channels as we can do in any messenger we use to chat with friends 🙏

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• Slava Skorbezh
• Bearbeitet 16. März 2023 10:38
• 1 Stimme

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Barry Neary Yes I'm interested. Please check your email 👻

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• Slava Skorbezh
• Erstellt 13. März 2023 12:41
• 0 Stimmen