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Kavi, Raghu

Beigetreten 15. Apr. 2021

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Letzte Aktivität 21. Jan. 2025

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Post Feedback - Apps and integrations (Platform)

Atlassian has been pushing its customers to upgrade to latest version of JIRA data center version. This upgrade is needed for organizations looking for long-term support and also mitigate the security vulnerabilities identified in its legacy versions.

 

https://jira.atlassian.com/browse/BAM-25931

 

In order to achieve this upgrade - we will need a JIRA-Zendesk plugin which is compatible with the latest 10.x versions. It would be great if Zendesk can upgrade this plugin for its customers as the latest launched version was in June 2024. 

 

https://marketplace.atlassian.com/apps/1211941/zendesk-support-for-jira/version-history?versionHistoryHosting=dataCenter

 

Gepostet 21. Jan. 2025 · Kavi, Raghu

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Community-Kommentar Feedback - Reporting and analytics (Explore)

Eugene Orman  - is there any update on this topic on by when zendesk explore would have a feature available on ageing tickets by # of business days metrics ? This feature did exist in past when we used Zendesk analytics but not sure why this was wiped off with Zendesk explore.

Kommentar anzeigen · Gepostet 05. Sept. 2024 · Kavi, Raghu

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KommentarCreating dashboards

Walter Bellante - thank you for the update. When is the GA expected to be available as we are unable to schedule few of our critical reports ? Is there any way to go back the classic version of explore and schedule the reports?

Kommentar anzeigen · Gepostet 12. Aug. 2024 · Kavi, Raghu

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KommentarCreating dashboards

Hi Zendesk team - I still don't see scheduling option available in Explore Beta version - is this something yet to be launched? Please let me know. 

Kommentar anzeigen · Gepostet 08. Aug. 2024 · Kavi, Raghu

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KommentarWeb Widget documentation

I am looking at ways on how to add a “privacy” note banner to my chatbot widget. Please suggest on how this can be done.

Kommentar anzeigen · Gepostet 10. Juli 2024 · Kavi, Raghu

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KommentarSetting Guide roles and permissions

Ronald - thankyou . Using tags we were able to overcome the limitation of 50 orgs per user segment. 

Kommentar anzeigen · Gepostet 06. Apr. 2023 · Kavi, Raghu

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KommentarSetting Guide roles and permissions

Ronald - can you please feedback if the above workaround of using Tags has worked to overcome this hard limit restriction of 50 orgs per each user segment?

Kommentar anzeigen · Gepostet 30. März 2023 · Kavi, Raghu

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KommentarAttachments and CCs

Hi Max McCal 

Are there any further updates on this topic of having true malware scanning made available on all attachments? Apart from using email channels we are using web widgets and web portal channels that allow our users to submit tickets. I am more interested to know by when we can expect this true malware feature made available.

Kommentar anzeigen · Gepostet 30. Nov. 2021 · Kavi, Raghu

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KommentarPublishing and sharing dashboards

Hi Thibaut

I also have the same problem. Even though I have added the tag as "Explore" it doesn't allow me to send the reports to share the dashboard.

Kommentar anzeigen · Gepostet 22. Nov. 2021 · Kavi, Raghu

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Community-Kommentar Q&A - Help center and community

Hello Help desk team

 

Can someone guide me how to access my JS code to edit my attachment description field ? 

Kommentar anzeigen · Gepostet 05. Aug. 2020 · Kavi, Raghu

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