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iQmetrix

Beigetreten 15. Apr. 2021

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Letzte Aktivität 03. Aug. 2022

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Community-Kommentar Discussion - Tips and best practices from the community

When I start using the backup tool, it will back up about 20 articles before running into this error each time.  Is this an known issue that you are aware of?   I am using an Admin profile, running the app as an admin. 

Kommentar anzeigen · Bearbeitet 03. Aug. 2022 · iQmetrix

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KommentarTicket management

I don't see a setting to make merge comments deselected by default as per the merge helpfile

'To hide merge comments from requesters, deselect Requester can see this comment for both merge comments. Admins can also set the default privacy for all ticket comments to make merge comments deselected by default.'

Kommentar anzeigen · Gepostet 06. Juli 2022 · iQmetrix

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KommentarUsing AI agents for email and web form

Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...

Kommentar anzeigen · Gepostet 23. Sept. 2021 · iQmetrix

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KommentarUsing AI agents for email and web form

The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in.  This link can also be shared and allows anyone to log in, as that original requester with no sign in.  Can you still require sign in for answer bot suggestions and not include the embedded auth token?

Kommentar anzeigen · Gepostet 15. Sept. 2021 · iQmetrix

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Community-Kommentar Feedback - Voice (Talk)

If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be available to be reserved the call.  This how most other phone systems work.  We use this with Cisco all the time. 

Kommentar anzeigen · Gepostet 28. Apr. 2021 · iQmetrix

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Community-KommentarDiscussion - Zendesk on Suite best practices

Has anyone else using this noticed a significant rise in the number or pending tickets in their Zendesk?  From implementation of the bump, we've seen approximately a 200% increase.

 

Kommentar anzeigen · Gepostet 28. Jan. 2016 · iQmetrix

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