iQmetrix

1. Community
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

When I start using the backup tool, it will back up about 20 articles before running into this error each time.  Is this an known issue that you are aware of?   I am using an Admin profile, running...

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• iQmetrix
• Bearbeitet 3. August 2022 20:49
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1. Support
2. ...
3. Ticket management
4. Changing the default privacy of ticket comments

I don't see a setting to make merge comments deselected by default as per the merge helpfile 'To hide merge comments from requesters, deselect Requester can see this comment for both merge comment...

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• iQmetrix
• Erstellt 6. Juli 2022 23:47
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1. Bots and automation
2. Zendesk bot documentation
3. Using autoreplies in email notifications

Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...

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• iQmetrix
• Erstellt 23. September 2021 19:43
• 1 Stimme

1. Bots and automation
2. Zendesk bot documentation
3. Using autoreplies in email notifications

The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in.  This link can also be shared and allows anyone to log in, as that ori...

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• iQmetrix
• Erstellt 15. September 2021 22:09
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1. Community
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be availa...

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• iQmetrix
• Erstellt 28. April 2021 21:46
• 1 Stimme

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Bump Bump Solve

Has anyone else using this noticed a significant rise in the number or pending tickets in their Zendesk?  From implementation of the bump, we've seen approximately a 200% increase.  

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• iQmetrix
• Erstellt 28. Januar 2016 21:50
• 0 Stimmen