BOXTAL

1. Community
2. Feedback - Ticketing System (Support)
3. Unable to disable emojis in Agent Workspace

I also agree : my company has decided on a set of rules agents need to respect in order to have the same language and tone when speaking for our company. emoji is not part of our policy as our busi...

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• BOXTAL
• Erstellt 20. Juli 2023 14:49
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Automation conditions and actions reference

Hello, Adding 0 in an automation doesn't work, you need to put at least 1. I have created an automation with the condition "date is within the next 1 day"  and it fires a day before the date you se...

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• BOXTAL
• Erstellt 4. Januar 2023 11:08
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. Automation conditions and actions reference

Hello, I need to add a condition in my automation using a custom date field that 'is emtpy' . How can I do this please? Thanks 

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• BOXTAL
• Erstellt 27. Oktober 2022 12:04
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Multi-Brand: Restricting Macros by Brand rather than Group

+1

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• BOXTAL
• Erstellt 18. März 2021 15:28
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

+1 on this feature. We have got some angry comments from several clients, some ending on social networks with not so nice comments about our Brand, because their mails bounced each time we replied....

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• BOXTAL
• Erstellt 3. August 2020 19:18
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. [Out of Office App] Allow Team Leads to Change Agent Status

Hello. My organisation also needs this kind of feature. We like to keep a small number of Support admins that can change all our settings but have several team managers. Team managers should be abl...

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• BOXTAL
• Erstellt 20. Juli 2020 13:20
• 0 Stimmen