Otilia Calinescu

I also agree : my company has decided on a set of rules agents need to respect in order to have the same language and tone when speaking for our company. emoji is not part of our policy as our business is focused on B2B clients
can you please provide a way to disable emoji as it was the case before the Agent workspace ?

Hello,

Adding 0 in an automation doesn't work, you need to put at least 1. I have created an automation with the condition "date is within the next 1 day"  and it fires a day before the date you set in the field. I was able to reopen tickets in this way and my team is using it for almost a year with no complains. They know the need to add +1 to the real date they want to reopen the ticket at.

Regards,

Hello,

I need to add a condition in my automation using a custom date field that 'is emtpy' . How can I do this please?

Thanks 

Feature Request Summary: 

Zendesk should allow using content blocs in tables (in a cell)

Description/Use Cases: 

My business is display a claim procedure our customers need to follow in cas of a problem with the delivery of their parcel. We are using 14 carriers at this time and the procedures have a commun part and some differences from a carrier to another.

The procedure is split by carrier and displayed in a table for a more smooth reading. I would like to be able tu create a content bloc with the list of the documents the clients need to send us and then insert it in every table (one cell) then add specific documents if need (outside the content bloc). The content bloc contains only a bulleted list with text only

Business impact of limitation or missing feature:

Every time the procedures changes and one document is added or removed from the "core" part, I need to update 14 time for a lost parcel claim and 14 times for a dammaged parcel claim. The error margin is huge

Other necessary information or resources:

https://help.boxtal.com/hc/fr/articles/360000228518

+1

+1 on this feature. We have got some angry comments from several clients, some ending on social networks with not so nice comments about our Brand, because their mails bounced each time we replied.
Deliverability events (webhooks our logs) are a common feature for mail delivery solutions and as Zendesk Support sens emails I Think this is really something you should include in not so distant releases.

Hello. My organisation also needs this kind of feature. We like to keep a small number of Support admins that can change all our settings but have several team managers. Team managers should be able to set agents availability if needed and not request admins to do so.

Please add this to the next release