Fabio
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Neueste Aktivität von Fabio-
Fabio hat einen Kommentar hinterlassen
Hi, Is there a plan to add Lookup relationship fields to Explore as well?
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Fabio hat einen Kommentar hinterlassen
Hi Ash, what does the first line do? {% for comment in ticket.public_comments offset:0 limit:1 %} I'm curious if this 'offset' and 'limit' stuff only checks the latest comment? But I have no idea ...
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Fabio hat einen Kommentar hinterlassen
Hi @..., okay I think I misunderstood. Because my action is to set it the Ticket status back to "open" and I'm looking at these open Tickets anyway. That's how we avoid this email notification. But...
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Fabio hat einen Kommentar hinterlassen
It has to be a Support Mail in Zendesk for this to work of course.
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Fabio hat einen Post erstellt
Notify Side conversation recipient through Automations
Hi, are there any plans to add this functionality to the system? Our use case: When contacting an external logistics partner through a side conversation and waiting for a reply from them, we set th...
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Fabio hat einen Post erstellt
Use requester phone number as attribute
I'd like to show the phone number of the requester as an attribute in my queries. I'm currently able to use the name, email and so on, but for some reason not the phone number.
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Fabio hat einen Kommentar hinterlassen
If you don't want to select this manually, you can also set this Mail via an external HTTP Target right at Ticket creation. { "ticket": { "recipient": "mail@mail.mail" }}
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Fabio hat einen Kommentar hinterlassen
Hi Simon, I just searched the Zendesk Helpcenter on how to use Liquid Markup to calculate numeric values or use it in JSONs and didn't find anything. Could you help me out how this should look like?
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Fabio hat einen Kommentar hinterlassen
Unfortunately not for me:
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Fabio hat einen Kommentar hinterlassen
There's an option to do that in your profile. But for me that's not sufficient. Zendesk is focused on Views and that's where the Agents manage all of their Tickets. So that's where I would expect...