Allison Sargent

1. Community
2. Zendesk Suite Q&A
3. Duplicate existing chatbot flowbuilder

Same here - It would be nice to clone the flow. Other vendors have this capability. And as mentioned above, it's tedious to have to build the same flow from scratch. 

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• Allison Sargent
• Erstellt 30. Juni 2022 16:49
• 1 Stimme

1. Community
2. Tips from users - Zendesk Suite
3. Tip: How to implement Zendesk's troubleshooting guide

This is great! Question is if there is any way to monitor the data on these 'troubleshooting trees?' Since there is a button associated with each step, it would be nice to see the # of clicks at ea...

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• Allison Sargent
• Erstellt 23. Februar 2022 22:18
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1! Hard to keep content agile with so many duplicates!

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• Allison Sargent
• Erstellt 3. März 2021 23:51
• 2 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Tip: Click to view full-size image in lightbox or modal

This is awesome! Curious about the mobile experience? I've wanted the ability to keep consistency between our mobile and desktop screenshots in our articles, so this could be a solution that seems ...

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• Allison Sargent
• Erstellt 29. Januar 2021 17:26
• 0 Stimmen

1. Community
2. Tips from users - Zendesk Suite
3. Display parts of an article based on organization tags

This is super exciting! We have lots of internal content that we want to consolidate into the respective user-facing article to help consolidate our articles and make it easier for our agents to fi...

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• Allison Sargent
• Erstellt 19. Januar 2021 19:10
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Reporting on Article Labels in Explore

Same! We use labels to keep track of our article types - reference, troubleshooting, etc. And this would really help us filter our "buckets" without having to manually do this with 900+ articles....

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• Allison Sargent
• Erstellt 17. November 2020 00:37
• 2 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Google Data Studio Integration

Same here, I really need a way to compare data from Zendesk - specifically in relation to data from our 4 article buckets (article type) as we have different baselines for each type.  The ability t...

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• Allison Sargent
• Erstellt 16. November 2020 23:23
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Internal Comments on Guide Articles

Similar experience, Mary! I sometimes have to send my articles to our product managers to ensure the context and technical aspects are accurate. Since they don't use Zendesk (and don't have a login...

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• Allison Sargent
• Erstellt 13. Oktober 2020 16:27
• 3 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Internal Comments on Guide Articles

This would be a game-changer for us!  It would save content writers and managers so much time, would help agents find their answers quickly (without having to view the internal and external article...

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• Allison Sargent
• Erstellt 11. September 2020 23:35
• 3 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Knowledge Capture Reporting Needs Improvement: Should Reflect Actual Knowledge Capture App Usage

yup! i 1000% agree with te above comments! Same issue over here - we can't measure agent engagement with the KC app since it counts the time's agents link articles - I like to know that metric, but...

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• Allison Sargent
• Erstellt 26. März 2020 19:03
• 4 Stimmen