Allison Sargent
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Neueste Aktivität von Allison Sargent-
Tetiana Gron would semantic search solve for this?
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Hello! Quick question, how is this different from the "Ask for details" step that is currently offered in the Flow Builder UI?
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Same as Lindsey and others, we NEED the ability to make internal comments on public articles to help agents. This helps to reduce redundancy and minimize content (which therefore makes it easier to...
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+1! I accidentally duplicated this request, but we NEED this asap! Being a team of one, this duplication takes so much longer than if I could simply redirect the user to an existing tree and/or bra...
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Same as Cassie Salgado, We'd like to drill into the tickets where the user marked the flow as "unresolved/not helpful" but that field isn't populating....
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If we have a custom Copenhagen theme, will we need to edit/add code manually to enable this optimization? Since there's not "setting" to check to see if this has been enabled, can we do a simple a/...
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I was not aware of the copy/paste within the same branded chatbot, that's good to know. However, the desire to copy/paste in a separate chatbot would be great! I have 4 branded chatbots, and some o...
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Liz Tran Unfortunately, there's no feature for adding internal notes to a Guide article. I know this because I (along with many others) have been requesting this for quite some time! Here's the fe...
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Same question as Rita...we have a custom theme so where's the code/recipe to enable this manually? Thanks!
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Question! Can we automatically assign these request tickets to someone on the team without the agent having to assign them to the Knowledge team? Similar to the feedback process in the Knowledge a...