Mo Elsopki
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Mo Elsopki hat einen Kommentar hinterlassen
This is a possibility but i'd say 99% of the time, the customer will just email another department off the back of a ticket being resolved. They won't be advised to email another department as we w...
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Mo Elsopki hat einen Kommentar hinterlassen
I think you were spot on when saying "Frustrating, I know!"We do option 1 already as we have no other choice. We can't inform all our customers not to forward, we already have this on our auto repl...
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Mo Elsopki hat einen Kommentar hinterlassen
Hi Molly We currently use “ticket is created” in our triggers. A reminder of the main issue we’re encountering. A customer emails one of our Zendesk based departments, for example Finance Financ...
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Mo Elsopki hat einen Post erstellt
How do i stop tickets being sent to a NEW group, reattaching to the ORIGINAL group?
I have the below problem Customer emails one of our Zendesk based departments i.e. Finance The department responds to the customer The customer forwards email on to another Zendesk based departmen...
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Mo Elsopki hat einen Kommentar hinterlassen
This has gone on far too long and pointless voting. I asked Zendesk this week for an update and their response was; "I'm so sorry if you felt that way, and we truly understand the intention of...
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Mo Elsopki hat einen Kommentar hinterlassen
Agreed, we're in the same boat!
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Mo Elsopki hat einen Kommentar hinterlassen
I'm getting the same, any updates?
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Mo Elsopki hat einen Kommentar hinterlassen
No updates on this one no?