Joel Hellman

1. Community
2. Feedback - Help Center (Guide)
3. Bad user experience while trying to search within a topic

Hi! I was actually referring to your own site, support.zendesk.com

• Kommentar anzeigen
• Joel Hellman
• Bearbeitet 23. Januar 2023 17:48
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Filter search results in Help Center and community by date

Thinking a bit more about it, I don't think I want to filter against single of the suggestions. I want my date to apply to whatever content matched my search term.  So if I restrict the date to 0-6...

• Kommentar anzeigen
• Joel Hellman
• Erstellt 20. Januar 2023 17:36
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. About private ticket groups and how they work

Thanks for your responses! I gather from your response our company don't have any use for private groups. Private Groups are just for customers that have some groups that are "completely public" fo...

• Kommentar anzeigen
• Joel Hellman
• Bearbeitet 20. Januar 2023 20:27
• 0 Stimmen

1. Community
2. Feedback - Community Forums (Gather)
3. Notifications when logged in to Gather are useless to me if I follow many topics/posts

Yeah. I think most feedback you get are from admins, altough I don't see why other community managers haven't reacted. Features used by end-users that don't impact admins have a tendency not to be ...

• Kommentar anzeigen
• Joel Hellman
• Erstellt 20. Januar 2023 17:15
• 0 Stimmen

1. Community
2. Feedback - Community Forums (Gather)
3. Community news banner always returns, although I dismiss it again and again

Also, you've had the same issue on another page. It was there last I checked, maybe 6 months ago, very similar "sticky" banner, which has been like that for like 2 years. You might want to review t...

• Kommentar anzeigen
• Joel Hellman
• Bearbeitet 20. Januar 2023 17:11
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Bad user experience while trying to search within a topic

Thanks. 

• Kommentar anzeigen
• Joel Hellman
• Erstellt 20. Januar 2023 17:07
• 0 Stimmen

1. Community
2. Feedback - Help Center (Guide)
3. Filter search results in Help Center and community by date

Thanks Nicole. Actually how search works confuses me a little. It seems the search matches content in articles and original topic posts, as well as article and topic comments. However search resul...

• Kommentar anzeigen
• Joel Hellman
• Bearbeitet 20. Januar 2023 17:36
• 0 Stimmen