James Molina

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Action business rule triggers from Flow Builder choice options in Messaging chats

Any update on this functionality?

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• James Molina
• Erstellt 17. Juli 2023 23:20
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1. Community
2. Feedback - Ticketing System (Support)
3. Web Widgets Multi-language Title, Desc & First Message

I also work with many clients that need this.  

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• James Molina
• Erstellt 23. Juni 2023 03:44
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1. Community
2. Zendesk Support EAP - Zendesk & ChatGPT integration
3. Announcing the Summarization & Text Enhancing EAP

How is the language detection within the Intelligence section affect workflows or other items?  Is this separate from the native Zendesk Language detection?  

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• James Molina
• Bearbeitet 14. Juni 2023 16:23
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1. Support
2. ...
3. Ticket automation and collaboration
4. About intelligent triage and Intelligence in the context panel

Is it possible to add additional Taxonomy values beyond the system defaults?

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• James Molina
• Erstellt 1. Juni 2023 17:54
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1. Support
2. ...
3. Ticket automation and collaboration
4. Intelligent triage resources

Is it possible to add additional Taxonomy values beyond the system defaults?

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• James Molina
• Erstellt 1. Juni 2023 00:45
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1. Bots and automation
2. Custom bots and bot building documentation
3. Using variables to personalize bot answers

How would one use user field values as variable options?

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• James Molina
• Erstellt 30. Mai 2023 16:59
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1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

I see comment notes referring to "To add the app to a private channel" however I didn't see any reference to this in the article.  Are there currently separate steps needed to add a private slack c...

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• James Molina
• Erstellt 18. Mai 2023 17:05
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1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding WhatsApp social messaging channels

Cécile We do have Zendesk Talk.  If we install the standard WhatsApp integration will it automatically forward calls to ZD Talk?  Or is there additional configuration considerations?  Is there a se...

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• James Molina
• Erstellt 13. April 2023 23:39
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1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding WhatsApp social messaging channels

Hi team, I saw the note that states, "Note: Once you add your WhatsApp number for messaging, you will no longer be able to use that number to receive calls in WhatsApp." Does this mean that you can...

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• James Molina
• Erstellt 13. April 2023 20:33
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1. Talk
2. ...
3. SMS and Text message help
4. Can I use Zendesk to send mass text messages?

Julia Wilkerson You comment says that textline works with both Support and Sell Zendesk channels.  However, that is not mentioned in the Marketplace app.  Just want to confirm I didn't misread your...

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• James Molina
• Erstellt 11. April 2023 20:26
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