James

1. Support
2. ...
3. Ticket automation and collaboration
4. Intelligent triage resources

Is it possible to add additional Taxonomy values beyond the system defaults?

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• James
• Erstellt 1. Juni 2023 00:45
• 0 Stimmen

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Using variables to personalize bot answers

How would one use user field values as variable options?

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• James
• Erstellt 30. Mai 2023 16:59
• 0 Stimmen

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

I see comment notes referring to "To add the app to a private channel" however I didn't see any reference to this in the article.  Are there currently separate steps needed to add a private slack c...

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• James
• Erstellt 18. Mai 2023 17:05
• 0 Stimmen

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding WhatsApp channels to the Zendesk Agent Workspace

Cécile Zongo We do have Zendesk Talk.  If we install the standard WhatsApp integration will it automatically forward calls to ZD Talk?  Or is there additional configuration considerations?  Is ther...

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• James
• Erstellt 13. April 2023 23:39
• 0 Stimmen

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding WhatsApp channels to the Zendesk Agent Workspace

Hi team, I saw the note that states, "Note: Once you add your WhatsApp number for messaging, you will no longer be able to use that number to receive calls in WhatsApp." Does this mean that you can...

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• James
• Erstellt 13. April 2023 20:33
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1. Talk
2. ...
3. SMS and Text message help
4. Can I use Zendesk to send mass text messages?

Julia Wilkerson You comment says that textline works with both Support and Sell Zendesk channels.  However, that is not mentioned in the Marketplace app.  Just want to confirm I didn't misread your...

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• James
• Erstellt 11. April 2023 20:26
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing messaging in the Zendesk Support mobile app

Is this functionality now available?

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• James
• Erstellt 4. April 2023 19:29
• 0 Stimmen

1. Objects and rules
2. ...
3. Business rules
4. About the Support default automations

+5 on the ability to change the title on the default closure- I am working with multiple clients that would benefit from updating the title.

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• James
• Erstellt 4. April 2023 00:08
• 1 Stimme

1. Talk
2. ...
3. Setting up Talk
4. Adding Talk phone lines

Can more than one existing line be forwarded to a single Talk number?

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• James
• Erstellt 15. August 2022 23:07
• 0 Stimmen