Elise Doherty
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Elise Doherty hat einen Kommentar hinterlassen
FYI - Got in touch with the developer of the Carbon Copier app and they had to take it down as ZenDesk is deprecating the http targets required for the app to work. So that's one option less for us.
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Elise Doherty hat einen Kommentar hinterlassen
Thanks @..., I must say I didn't go through all the pages. Quite happy to spend $5 on making the life of even one key customer easier. Sounds like this app requires to manually set up the 'create t...
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Elise Doherty hat einen Kommentar hinterlassen
Hi! Looks like this was in beta over 10 years ago - do we know why it didn't go forward? Looks like a lot of customers are interested and the workarounds are very "hacky". Thanks!
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Elise Doherty hat einen Kommentar hinterlassen
This would be so useful! Found a similar feature that was beta in 2008 with no update since 2009...
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Elise Doherty hat einen Kommentar hinterlassen
Hi! If I enable the function but disable the trigger, am I able to use the CSAT placeholders in other triggers without generating a dedicated email? Thank you in advance!
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Elise Doherty hat einen Kommentar hinterlassen
Hi! Do I understand from the last section that you could simply add the option to rate in the email informing customers that their ticket was solved instead of as a separate ticket? Thank you in ad...