Lila Kingsley
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Lila Kingsley hat einen Kommentar hinterlassen
Christine thank you. Just to be clear: 1) do you mean it applies to ALL transfers (i.e. internal to agent, internal to group, external number) 2) when you say it is for the duration of the call, ...
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Lila Kingsley hat einen Kommentar hinterlassen
Can someone clarify the note at the bottom of the article about charges for transfers please? Note: When you transfer a call, call charges continue to be applied to both the incoming call and the...
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Lila Kingsley hat einen Kommentar hinterlassen
Talk documentation states that when voicemail is off, calls in queue after business hours will continue to queue until max wait time is met then play the voicemail off recording and end (which can ...
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Lila Kingsley hat einen Kommentar hinterlassen
+1 to what Taylor said above in their 11/24/21 comment. It's a terrible customer/caller experience that a transfer to group can result in the caller being in limbo land if all the members of said ...
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Lila Kingsley hat einen Kommentar hinterlassen
FYI, you can move in bulk using the checkboxes on the individual triggers then selecting the "Move to Category" button that appears at the bottom of the trigger screen (as long as you don't have an...
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Lila Kingsley hat einen Kommentar hinterlassen
Just dropping by to say it's still very hard to locate the mention of the error you can encounter when attempting to move triggers ("...order couldn't be updated. Give it moment & try again)" as m...
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Lila Kingsley hat einen Kommentar hinterlassen
How does this work if an article has changes scheduled, but, requires a new/different update now, or before the scheduled date? Is our only choice to "remove schedule", make the current edits + pu...
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Lila Kingsley hat einen Kommentar hinterlassen
Reneé Lasswell: From what I see in their "Using the Slack Integration" article, ALL comments via slack after create appear to be internal. Here's a link directly to the commenting on existing tic...
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Lila Kingsley hat einen Kommentar hinterlassen
Hi, I was directed here from this comment in an article on the ZD/Slack app integration. The integration currently creates tickets with initial comment as public. Hopefully that changes one day.....
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Lila Kingsley hat einen Kommentar hinterlassen
What is the pricing for legacy support plans (like old school "support enterprise")? This page appears to be for suite plan customers only. I believe the legacy plan pricing once was $1 per resol...