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1. Community
2. Feedback - Help Center (Guide)
3. Customize Article Vote Counts & Gather "Unhelpful" Vote Feedback

This is great feedback, and that is why I build the Help Center Analytics app as an add-on to Zendesk Guide. It helps you build a help center powered by actual customer feedback. In few easy steps ...

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• Erstellt 17. November 2023 20:00
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1. Community
2. Announcements & Events
3. Zendesk Relate 2024 early bird signups are now open!

I'm interested!

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• Erstellt 13. November 2023 09:03
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1. Community
2. Zendesk Suite Q&A
3. I want to delete all the attachments in the tickets for specific period of time (eg: 2021 year). is it possible?

The only way to do this is to implement a script that uses the Zendesk API to redact attachments. Alternatively, you can use the auto-redact attachments app for this.

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• Erstellt 24. September 2023 17:02
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1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Automatic redaction of attachments upon ticket Close

Steven Granner In case you are open to consider marketplace apps, you can use the Auto-Remove Attachments app to automatically redact attachments from closed or solved tickets.    

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• Erstellt 20. September 2023 16:41
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1. Community
2. Feedback - Help Center (Guide)
3. Replacing Images in Articles

Debbie McCormick unfortunately this is not possible natively in Zendesk Guide, but you can easily find those broken images by using the Help Center Manager app. It integrates easily with your Zende...

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• Erstellt 1. August 2023 07:08
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1. Community
2. Feedback - Help Center (Guide)
3. Identify links

Rebeca the Help Center Manager app will help you identify which links are used in which article, search and update them in just a few clicks. It's listed on the Zendesk's marketplace here.

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• Erstellt 12. Mai 2023 14:26
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1. Community
2. Feedback - Help Center (Guide)
3. There is no way to check for broken links in Knowledge Center

Josh, the Help Center Manager app will help you find and fix broken links in your Zendesk help center.

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• Bearbeitet 11. Mai 2023 18:18
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1. Community
2. Feedback - Ticketing System (Support)
3. New Feature - Auto Delete Attachments / Tickets / Chats

You can use the Auto Remove Attachments app to set up a workflow where attachments, as well as inline images, are automatically redacted from your tickets. This can be applied to tickets in your ba...

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• Erstellt 9. Mai 2023 06:16
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1. Community
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

Ryan Worthen the Auto-Remove Attachments app can help you restrict the type of attachments to certain file extensions only. 

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• Erstellt 3. Mai 2023 19:39
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1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

This is great news! Thank you Katarzyna Karpinska

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• Erstellt 1. Mai 2023 14:53
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