Adelante (EMEA reseller)

1. Community
2. Zendesk Suite Q&A
3. Side conversations marked as done child ticket set as solved

Hi Gerardo, you can achieve this by using Integromat.com to build an API scenario. LMK if you think that's a good option for you, and I'll send some video guidance here :)Thanks!  

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• Adelante (EMEA reseller)
• Bearbeitet 5. Januar 2022 14:45
• 0 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Hi everybody! Adelante just released a plugin that solves this is to the marketplace and it's completely free!: https://www.zendesk.com/apps/support/470124/thank-you/ Our innovative Zendesk plugin ...

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• Adelante (EMEA reseller)
• Erstellt 13. Oktober 2021 19:45
• 2 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Agent Signature based on ticket channel

Hi Andrey, I'm trying to run this: {% if ticket.via == 'Any_channel' %}{% else %} {{agent.name}}{% endif %} To prevent signatures on Channel integrations, but its not working  

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• Adelante (EMEA reseller)
• Erstellt 18. Juni 2020 19:27
• 0 Stimmen