Chuck Hemesath

Chad Susa (Gravity CX - Zendesk Partner), sounds like the same problem, different symptom.  I have not been able to figure out any sort of logic as to why some things are being copied while other/similar things are not.  It's been a real show stopper for us as we really need for these particular ticket forms to be replicated in the sandbox and for some reason they are not being replicated.  Very frustrating.

I just created a Sandbox to be used as a testing tool for some new customer care agents.  I have Zendesk Enterprise Suite so essentially it allows me to generate a full production replica in the sandbox.  One thing I noticed it doesn't fully replicate is that only 4 of the 8 ticket forms that we use were replicated.  Unfortunately, those 4 were not any of the ticket forms I really needed to be replicated.  Does anyone know why this may be happening or how I can ensure that all (or at least the forms I want) are replicated?  I have stared at this for a while now and cannot figure out the logic as to why it is pulling the forms that it is and not the others.

Anyone else experience this?

 We just recently activated side conversations and due to the fact that we cannot CC folks on emails originated from side conversations we are contemplating turning it back off.  We were excited to start using side conversations but with this limitation, it's a game breaker, unfortunately.

I am having this same problem.  I just activated side conversations for my support team and the inability to CC people on emails using the email function of side conversations application is forcing me to turn this back off.  I do not want to create any child tickets or create any further overhead.  I simply want the ability to CC folks on any emails that are originated from the side conversation.

Is there no way to do this??

Chuck

I just discovered this limitation now and we too use this in our support renewal process.  Not sure how I'm going to perform this task.  This was horrible planning on Zendesk's part.   Why transition to a new platform is they don't support at a minimum what the old platform supported.