Chuck Hemesath
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We just recently activated side conversations and due to the fact that we cannot CC folks on emails originated from side conversations we are contemplating turning it back off. We were excited to...
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Chad Susa (Gravity CX - Zendesk Partner), sounds like the same problem, different symptom. I have not been able to figure out any sort of logic as to why some things are being copied while other/s...
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I just created a Sandbox to be used as a testing tool for some new customer care agents. I have Zendesk Enterprise Suite so essentially it allows me to generate a full production replica in the sa...
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I am having this same problem. I just activated side conversations for my support team and the inability to CC people on emails using the email function of side conversations application is forcin...
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I just discovered this limitation now and we too use this in our support renewal process. Not sure how I'm going to perform this task. This was horrible planning on Zendesk's part. Why transiti...