Reshma Patel

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Gaurav Parbat this is a huge pain point for us. If you need any customer use cases or anyone to run through product discussions with let us know. We have done a few in the past with Zendesk on diff...

• Kommentar anzeigen
• Reshma Patel
• Erstellt 1. März 2023 21:59
• 2 Stimmen

1. Zendesk updates
2. Announcements
3. [UPDATED Feb 13, 2023] Announcing additional placeholders that will be suppressed in the automated “received request” notification

Strongly agree with all the other comments! Zendesk prides itself on elevating the customer experience. If you take the customer name out of the email, the notifications are not very personable. Pl...

• Kommentar anzeigen
• Reshma Patel
• Erstellt 10. Februar 2023 13:59
• 8 Stimmen

1. Community
2. Feedback - Ticketing System (Support)
3. Deactivate Groups

100% agree on needing this functionality. We find it often that we need to retire groups from being selected in the future, however there are open tickets that are currently assigned to these group...

• Kommentar anzeigen
• Reshma Patel
• Erstellt 25. Januar 2023 20:30
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom role permissions for ticket deletion and redaction

Perfect! Thanks for the info!

• Kommentar anzeigen
• Reshma Patel
• Erstellt 10. Januar 2023 18:32
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom role permissions for ticket deletion and redaction

So excited to hear this! How would we know when this has been deployed? Where would an admin go to configure the changes - would it be under roles?

• Kommentar anzeigen
• Reshma Patel
• Erstellt 10. Januar 2023 17:25
• 0 Stimmen

1. Community
2. Feedback - Platform: Apps & Integrations
3. Advanced Search app - official feature request thread

I use the advance search tool often to run quick queries. It would be helpful if filters broke down agents and light agent roles instead of grouping them both under agents. It would also be nice if...

• Kommentar anzeigen
• Reshma Patel
• Erstellt 6. Januar 2023 18:52
• 0 Stimmen

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

I wouldn't need to know how many incidents are tied to a problem. I would need to ensure that every incident is tied to a problem. 

• Kommentar anzeigen
• Reshma Patel
• Erstellt 18. August 2022 15:51
• 1 Stimme

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

100% need this. One of our goals is to increase the number of incidents linked to problem tickets so we can provide data to the engineering team. We have no way of knowing what incidents are linked...

• Kommentar anzeigen
• Reshma Patel
• Erstellt 18. August 2022 15:37
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Any new developments being made related to this? We would really like the ability to update closed tickets even if its limited to just admins or via api. This will help us from a data and analytics...

• Kommentar anzeigen
• Reshma Patel
• Erstellt 18. August 2022 15:20
• 1 Stimme