Alex C
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Alex C hat einen Kommentar hinterlassen
Hi Zsa Trias, yes, we want a tag to be added to a ticket 2 days after it was assigned to a specific group. So we can't use the condition for "hours since assigned" since that takes the first assign...
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Alex C hat einen Post erstellt
How to set a condition for a trigger for X days passed since ticket assigned to XYZ group
Hello, once again I come asking for help! I'm stuck in this configuration and hope you guys have already done something similar and can help me along. What we want to do: add a tag to a ticket that...
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Alex C hat einen Kommentar hinterlassen
Ahmed Zaid Lou Unbelievable. I think this is what the issue was. The trigger I was using to test assigns the ticket to a different group (which left it with no assignee). As I was testing back and ...
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Alex C hat einen Kommentar hinterlassen
Hi Lou! I can't remember if I had or not, so I just tested {{agent.email}} but it didn't work :( The trigger is working and firing and if I have something else in the text field, it wipes it clean....
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Alex C hat einen Post erstellt
What is the placeholder for ticket assignee when using Notify Active Webhook?
BeantwortetI'm trying to populate a custom free text field with the ticket assignee's email but all the placeholders I'm trying do not work. At this point I'd be satisfied with anything pointing me to the ass...
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Alex C hat einen Kommentar hinterlassen
Oh! That actually solved my issue Dave Dyson, thank you! I just created a trigger to add a tag if ticket was updated, comment text included my keyword and if current user was an agent. Thank you fo...
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Alex C hat einen Post erstellt
How to search for keywords in agent comments
Hi! Does anyone know how to search through agent comments only? The Advanced Search doesn't work for this because it searches through absolutely everything in the ticket. We end up with too many fa...
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Alex C hat einen Kommentar hinterlassen
+1 About having more condition options using the Number field. I would have imagined that the main use case and selling point of this field would be the "less than/more than" conditions you could a...
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Alex C hat einen Kommentar hinterlassen
Jacob Christensen! Not sure how I missed your message. Thank you for including that! I had done some digging in HTML > JSON conversion and came across the whole "escaping" characters. The article y...
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Alex C hat einen Kommentar hinterlassen
Lou yesssss!!!! That did it! Your credentials comment made me think of a time username+pw wasn't working, so I had used Username = {email}/token / Password = {API token}. And that fixed the error, ...