Alex Kolodzey
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Alex Kolodzey hat einen Kommentar hinterlassen
I see that it has been added as well, but it says it's for Enterprise only (in the update post). I am on Professional and can see the option. Does this option have no effect for me, then?
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Alex Kolodzey hat einen Kommentar hinterlassen
I agree. It would be useful to have feedback directed to the author by default.
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Alex Kolodzey hat einen Post erstellt
Feature Request: Automatically "demote" previous Assignee to Follower if another Agent takes the ticket
As in the title: I would like to see Agents become Followers on tickets if another Agent takes the ticket. The reason for this, is to ensure that agents don't "lose" tickets when they are handed of...
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Alex Kolodzey hat einen Kommentar hinterlassen
I agree. It would be nice to see all of the comments inserted into the final ticket in their appropriate timestamped positions. If necessary for this type of change, they can even be completely rem...
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Alex Kolodzey hat einen Post erstellt
Feature Request: Add "Changed", etc, trigger test for custom Drop-down ticket fields
I would like to request that the Change tests (Changed, Changed to, Changed from, etc) be added for custom Drop-downs for triggers. I was unable to find a similar topic, but I did find someone's co...