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Ron de Vries

Beigetreten 15. Apr. 2021

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Letzte Aktivität 20. Sept. 2022

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Ron de Vries hat einen Kommentar hinterlassen

Community-Kommentar Feedback - Help Center (Guide)

Hi @...

Thanks for your reply! WIll go and see if we can code it ourselves or discuss with Zenplates to possibly add something like this as extension. 

Regards,

Ron

Kommentar anzeigen · Gepostet 20. Sept. 2022 · Ron de Vries

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Post Feedback - Help Center (Guide)

Hi, 

Is there a way to get the Notification functionality in our Help Centre (ZD Guide) the same Zendesk uses for their Help Centre? Are there any third party apps I am missing or should it (or is it?) a native functionality? 

It would be very convenient for our end-users as well as our employees who get @mentioned and right now receive multiple emails. They'd rather check the notification right within our Help Centre. 

Gepostet 16. Sept. 2022 · Ron de Vries

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Community-Kommentar Feedback - Help Center (Guide)

Hi, 

Not sure if this quite belongs in this thread but we would very much like the Notification bell + notifications like Zendesk has in their Help Centre. Is something like this already available? Perhaps a third party app I'm missing? 

To be clear: I am referring to the notification bell to the left of my name. That way whenever a visitor signs in to our Help Centre they will be prompted to look at the notifications. 

Kommentar anzeigen · Gepostet 15. Sept. 2022 · Ron de Vries

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Community-Kommentar Feedback - Ticketing system (Support)

Hi, 

Any news on this?

Kommentar anzeigen · Gepostet 01. Aug. 2022 · Ron de Vries

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Community-Kommentar Feedback - Ticketing system (Support)

Hi Brett Bowser

Got it, and it hit our account today. Thanks! 

Kommentar anzeigen · Gepostet 26. Juli 2022 · Ron de Vries

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Community-Kommentar Feedback - Ticketing system (Support)

Hi, 

This would be great! And as Darren Bell mentions: Zendesk already has this in their own Help Centre. Would be great if this could be made available for their customers as well. 

 

Kommentar anzeigen · Gepostet 13. Juli 2022 · Ron de Vries

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Community-Kommentar Feedback - Ticketing system (Support)

Hi Alina Wright

Any update on the GA? 

Thanks!

Kommentar anzeigen · Gepostet 01. Juli 2022 · Ron de Vries

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Community-Kommentar Feedback - Ticketing system (Support)

Hi, 

Any updates regarding this feature? Got some questions from my team as well. Lot of attachments are uploaded in our articles and contain relevant information. Would be nice to have search also crawl the information in attachments.

Kommentar anzeigen · Gepostet 01. Juni 2022 · Ron de Vries

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Community-Kommentar Feedback - Help Center (Guide)

Hi @...

Looking for the same feature as well. If you have any updates I'd be happy to know them. 

Thanks. 

 

Kommentar anzeigen · Gepostet 28. Feb. 2022 · Ron de Vries

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Community-Kommentar Feedback - Community Forums (Gather)

Hi @...

Q1 is half way done, any updates you can share about this? :) 

Thanks! 

Regards,

Ron 

Kommentar anzeigen · Gepostet 22. Feb. 2022 · Ron de Vries

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