Kristin Bouveng
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Neueste Aktivität von Kristin Bouveng-
Kristin Bouveng hat einen Kommentar hinterlassen
Inon Rousso Yes you can exclude specific agents or groups within an SLA policy, by adding the condition "Assignee"/"Group" - Is Not - [Select in dropdown]
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CJ Johnson this is awesome! Do you know if it's possible to also add business hours calculations to that? So it calculates the business hours as opposed to the calendar hours.
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Hi, any detail on whether this is close to being launched? Thanks
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This article is great, however you might want to look at the order of the bullet points where you're listing the conditions/actions as they seem to be in the wrong order: Create a trigger with ...
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Agree on this - it's such a shame you can't change the height of the value, or make it 'responsive' so it automatically makes all values fit on the screen without having to change the size manually...
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We have just enabled Agent Workspace in our instance and this has by far been the biggest piece of feedback from all our agents. Are there plans to change from showing requester name to Subject ti...
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I can't find a metric in the SLA dataset for Next Reply Time. How do I report on this?
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Kristin Bouveng hat einen Post erstellt
If an agent has an API token, can they only get agent level data?
We have some data analysts who are doing some analysis and pulling data from API, but would we have to upgrade their role to Admins in order for them to pull ticket field data? Or can they stay no...
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When a user is in the Knowledge Center, does it automatically serve the language based on their user's default language? Or will it only change if they choose a different language from the dropdown...
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Thank you Giuseppe, that worked! Could be a good idea to add the link to the article you just shared in this article where it mentions arrows.