Nick Vincent-Maloney

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

It's almost as if ZD didn't even think this through with proper testing and UI/UX specialists. How is that possible? Well, I say it's that ZD has lost sight of its core values. When I started using...

• Kommentar anzeigen
• Nick Vincent-Maloney
• Erstellt 23. August 2022 15:26
• 4 Stimmen

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Agreed Matthias Miltenberger! Another bonehead move on ZD's part. We already struggle with this silly feature in Jira. MD is such a powerful tool and both these companies are ruining in a failed at...

• Kommentar anzeigen
• Nick Vincent-Maloney
• Erstellt 28. April 2022 14:49
• 1 Stimme

1. Community
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

I am always flabbergasted at the inane changes ZD seems to make despite all these comments and concerns. Changing to the requester in the ticket tab is utterly silly and I just can't imagine why ZD...

• Kommentar anzeigen
• Nick Vincent-Maloney
• Bearbeitet 27. April 2022 21:06
• 11 Stimmen

1. Email
2. ...
3. General questions about email and email template
4. How can I send email notifications to secondary emails?

This is a great example of ZD getting locked into their original core technology without thinking about their actual users as they grew bigger and bigger. We've been using ZD for many years (someth...

• Kommentar anzeigen
• Nick Vincent-Maloney
• Erstellt 15. Dezember 2021 15:05
• 5 Stimmen

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Confirming it's not there is the first thing I did. I'm asking where it is, because it's silly it's not there. I never understand why companies choose to not implement certain things. I suppose the...

• Kommentar anzeigen
• Nick Vincent-Maloney
• Erstellt 5. April 2021 15:43
• 0 Stimmen

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Where is strike-through?

• Kommentar anzeigen
• Nick Vincent-Maloney
• Erstellt 5. April 2021 15:21
• 1 Stimme

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request to Edit Article URLs

One thing I've done in the months since posting this is to take advantage or redirects on our domain. I manage the server that hosts the website so this is trivial to do. For example: Redirect 302 ...

• Kommentar anzeigen
• Nick Vincent-Maloney
• Erstellt 15. Oktober 2020 22:19
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Automatically Populate Subject and Description Based on Drop-Down

I wanted to do something similar... I have several "forms" that will create different types of tickets, and I want to auto-fill each subject and maybe description with text... So I did something li...

• Kommentar anzeigen
• Nick Vincent-Maloney
• Erstellt 16. September 2020 21:26
• 0 Stimmen